{"id":5200,"date":"2025-05-28T13:34:03","date_gmt":"2025-05-28T13:34:03","guid":{"rendered":"https:\/\/contentgurustg.wpenginepowered.com\/en-gb\/?page_id=5200"},"modified":"2026-07-29T15:44:51","modified_gmt":"2026-07-29T15:44:51","slug":"sse-sims-integration","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-gb\/marketplace\/sse-sims-integration\/","title":{"rendered":"SSE SIMS Integration"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                            <p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4974 size-medium aligncenter\" src=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/05\/SSEenergy.svg-300x143.png\" alt=\"\" width=\"300\" height=\"143\" srcset=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/05\/SSEenergy.svg-300x143.png 300w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/05\/SSEenergy.svg-1024x487.png 1024w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/05\/SSEenergy.svg-768x365.png 768w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/05\/SSEenergy.svg.png 1200w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<h1 style=\"text-align: center\">SSE SIMS Integration<\/h1>\n<p>&nbsp;<\/p>\n<article><\/article>\n<article><\/article>\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\"><a class=\"button\" href=\"https:\/\/www.contentguru.com\/en-gb\/contact-us\/\">Contact us<\/a><\/article>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin no-padding\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block thin-container no-margin padding-both\"> \n\n                    <div class=\"section-title-area\">\n                <div class=\"container\">\n                                        <h2 class=\"section-title h3\">About<\/h2>\n                                    <\/div>\n            <\/div>\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p style=\"text-align: center\">When your customers experience an outage, you can\u2019t afford to leave them in the dark. You need an effective incident management system that allows you to keep track of customer data and support status. Each customer contact should be personalized and automated to free up agents to handle more complex tasks, whilst delivering experiences with a human touch. <strong>storm<\/strong><sup><sub>\u00ae<\/sub><\/sup> integrates with SSE\u2019s Supply Incident Management Systems (SIMS), a back-end incident management system. Information on the power outages and the status of support request is presented to agents in DTA<sup><sub>\u00ae<\/sub><\/sup>, to ensure quick resolutions. This data is also used to power automated Machine Agents, integrating with smart meters to deliver real-time outage data to the contact center, without the need for customer involvement.<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n                    <div class=\"section-title-area\">\n                <div class=\"container\">\n                                            <div class=\"section-title-icon\"><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"427\" src=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/05\/five-stars-7292866_640.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/05\/five-stars-7292866_640.png 640w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/05\/five-stars-7292866_640-300x200.png 300w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/div>\n                                        <h2 class=\"section-title h3\">Reviews<\/h2>\n                                    <\/div>\n            <\/div>\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p style=\"text-align: center\">No recent reviews<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-cta-list toast-block no-margin padding-both\" id=\"storm-omnichannel\"> \n\n                    <div class=\"section-title-area\">\n                <div class=\"container\">\n                                        <h2 class=\"section-title h3\">Recommended for you<\/h2>\n                                    <\/div>\n            <\/div>\n        \n\n\n<div class=\"cta-list-wrapper\">\n    <div class=\"container\">\n        <div class=\"cta-list-grid grid without-intro\">\n                        <div class=\"col\">\n                                    <div class=\"cta-list-item with-link with-icon\">\n                                                    <a href=\"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/cloud-customer-experience\/cx-solution-for-enterprise\/\" class=\"cta-list-item-link\"><\/a>\n                                                <div class=\"col\">\n                            <div class=\"cta-list-item-image\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"140\" height=\"140\" src=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/02\/Contact-Centre_58_2-1.png\" class=\"attachment-full size-full\" alt=\"\" \/>                            <\/div>\n                        <\/div>\n                        <div class=\"cta-list-item-content\">\n                            <h5> storm<sub>\u00ae<\/sub> CONTACT\u2122<\/h5>\n                            <div class=\"description\">The world&#8217;s leading high-volume omnichannel cloud contact center.<\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"cta-list-item with-link with-icon\">\n                                                    <a href=\"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/omni-channel-customer-engagement\/digital-and-social\/\" class=\"cta-list-item-link\"><\/a>\n                                                <div class=\"col\">\n                            <div class=\"cta-list-item-image\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"140\" height=\"140\" src=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/02\/Conductor_143_1-1.png\" class=\"attachment-full size-full\" alt=\"\" \/>                            <\/div>\n                        <\/div>\n                        <div class=\"cta-list-item-content\">\n                            <h5>storm<sub>\u00ae<\/sub> CONTACT: DIGITAL\u2122<\/h5>\n                            <div class=\"description\">Create digital Customer Experience; integrate social media channels into your contact center with a truly omni-channel CCaaS solution<\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"cta-list-item with-link with-icon\">\n                                                    <a href=\"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/journey-orchestration\/real-time-and-historical-analytics\/\" class=\"cta-list-item-link\"><\/a>\n                                                <div class=\"col\">\n                            <div class=\"cta-list-item-image\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"140\" height=\"140\" src=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/02\/Reporting_82_2-1.png\" class=\"attachment-full size-full\" alt=\"\" \/>                            <\/div>\n                        <\/div>\n                        <div class=\"cta-list-item-content\">\n                            <h5>storm<sub>\u00ae<\/sub> VIEW\u2122<\/h5>\n                            <div class=\"description\">Get in-depth insights into your CCaaS solution with a fully integrated reporting suite<\/div>\n                        <\/div>\n                    <\/div>\n                            <\/div>\n        <\/div> \n    <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":4865,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"folder":[77],"class_list":["post-5200","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SSE SIMS Integration - English - UK<\/title>\n<meta name=\"description\" content=\"Integrate seamlessly with SSE SIMS for enhanced efficiency. Start optimizing your processes now!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-gb\/marketplace\/sse-sims-integration\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SSE SIMS Integration - English - UK\" \/>\n<meta property=\"og:description\" content=\"Integrate seamlessly with SSE SIMS for enhanced efficiency. Start optimizing your processes now!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.contentguru.com\/en-gb\/marketplace\/sse-sims-integration\/\" \/>\n<meta property=\"og:site_name\" content=\"English - UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ContentGuruLtd\/?locale=en_GB\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-29T15:44:51+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@cgchirp\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/marketplace\\\/sse-sims-integration\\\/\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/marketplace\\\/sse-sims-integration\\\/\",\"name\":\"SSE SIMS Integration - English - UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/#website\"},\"datePublished\":\"2025-05-28T13:34:03+00:00\",\"dateModified\":\"2026-07-29T15:44:51+00:00\",\"description\":\"Integrate seamlessly with SSE SIMS for enhanced efficiency. Start optimizing your processes now!\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/marketplace\\\/sse-sims-integration\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/marketplace\\\/sse-sims-integration\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/marketplace\\\/sse-sims-integration\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Marketplace\",\"item\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/marketplace\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"SSE SIMS Integration\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/#website\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/\",\"name\":\"English - UK - Content Guru\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/#organization\",\"name\":\"Content Guru\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2025\\\/02\\\/CG-Logo-Dark-Blue_Outlines-1.svg\",\"contentUrl\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2025\\\/02\\\/CG-Logo-Dark-Blue_Outlines-1.svg\",\"width\":\"1024\",\"height\":\"1024\",\"caption\":\"Content Guru\"},\"image\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ContentGuruLtd\\\/?locale=en_GB\",\"https:\\\/\\\/x.com\\\/cgchirp\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"SSE SIMS Integration - English - UK","description":"Integrate seamlessly with SSE SIMS for enhanced efficiency. Start optimizing your processes now!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.contentguru.com\/en-gb\/marketplace\/sse-sims-integration\/","og_locale":"en_GB","og_type":"article","og_title":"SSE SIMS Integration - English - UK","og_description":"Integrate seamlessly with SSE SIMS for enhanced efficiency. Start optimizing your processes now!","og_url":"https:\/\/www.contentguru.com\/en-gb\/marketplace\/sse-sims-integration\/","og_site_name":"English - UK","article_publisher":"https:\/\/www.facebook.com\/ContentGuruLtd\/?locale=en_GB","article_modified_time":"2026-07-29T15:44:51+00:00","twitter_card":"summary_large_image","twitter_site":"@cgchirp","twitter_misc":{"Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.contentguru.com\/en-gb\/marketplace\/sse-sims-integration\/","url":"https:\/\/www.contentguru.com\/en-gb\/marketplace\/sse-sims-integration\/","name":"SSE SIMS Integration - English - UK","isPartOf":{"@id":"https:\/\/www.contentguru.com\/en-gb\/#website"},"datePublished":"2025-05-28T13:34:03+00:00","dateModified":"2026-07-29T15:44:51+00:00","description":"Integrate seamlessly with SSE SIMS for enhanced efficiency. Start optimizing your processes now!","breadcrumb":{"@id":"https:\/\/www.contentguru.com\/en-gb\/marketplace\/sse-sims-integration\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.contentguru.com\/en-gb\/marketplace\/sse-sims-integration\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.contentguru.com\/en-gb\/marketplace\/sse-sims-integration\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.contentguru.com\/en-gb\/"},{"@type":"ListItem","position":2,"name":"Marketplace","item":"https:\/\/www.contentguru.com\/en-gb\/marketplace\/"},{"@type":"ListItem","position":3,"name":"SSE SIMS Integration"}]},{"@type":"WebSite","@id":"https:\/\/www.contentguru.com\/en-gb\/#website","url":"https:\/\/www.contentguru.com\/en-gb\/","name":"English - UK - Content Guru","description":"","publisher":{"@id":"https:\/\/www.contentguru.com\/en-gb\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.contentguru.com\/en-gb\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.contentguru.com\/en-gb\/#organization","name":"Content Guru","url":"https:\/\/www.contentguru.com\/en-gb\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.contentguru.com\/en-gb\/#\/schema\/logo\/image\/","url":"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/02\/CG-Logo-Dark-Blue_Outlines-1.svg","contentUrl":"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/02\/CG-Logo-Dark-Blue_Outlines-1.svg","width":"1024","height":"1024","caption":"Content Guru"},"image":{"@id":"https:\/\/www.contentguru.com\/en-gb\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ContentGuruLtd\/?locale=en_GB","https:\/\/x.com\/cgchirp"]}]}},"_links":{"self":[{"href":"https:\/\/www.contentguru.com\/en-gb\/wp-json\/wp\/v2\/pages\/5200","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.contentguru.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.contentguru.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.contentguru.com\/en-gb\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.contentguru.com\/en-gb\/wp-json\/wp\/v2\/comments?post=5200"}],"version-history":[{"count":1,"href":"https:\/\/www.contentguru.com\/en-gb\/wp-json\/wp\/v2\/pages\/5200\/revisions"}],"predecessor-version":[{"id":6951,"href":"https:\/\/www.contentguru.com\/en-gb\/wp-json\/wp\/v2\/pages\/5200\/revisions\/6951"}],"up":[{"embeddable":true,"href":"https:\/\/www.contentguru.com\/en-gb\/wp-json\/wp\/v2\/pages\/4865"}],"wp:attachment":[{"href":"https:\/\/www.contentguru.com\/en-gb\/wp-json\/wp\/v2\/media?parent=5200"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/www.contentguru.com\/en-gb\/wp-json\/wp\/v2\/folder?post=5200"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}