{"id":5194,"date":"2025-05-28T13:22:26","date_gmt":"2025-05-28T13:22:26","guid":{"rendered":"https:\/\/contentgurustg.wpenginepowered.com\/en-gb\/?page_id=5194"},"modified":"2025-05-28T13:22:27","modified_gmt":"2025-05-28T13:22:27","slug":"i-cad-integration","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-gb\/marketplace\/i-cad-integration\/","title":{"rendered":"I\/CAD Integration"},"content":{"rendered":"\n\n
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I\/CAD Integration<\/h1>\n

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Coordinate engineer dispatch automatically with the I\/CAD integration.<\/p>\n

When your customers break down, you can\u2019t afford to leave them stranded. You need an effective incident management system that allows you to keep track of customer data and support status. Each customer contact should be personalized and automated to free up agents to handle more complex tasks, whilst delivering experiences with a human touch.<\/p>\n

storm\u00ae<\/sub><\/strong> integrates with I\/CAD (Intergraph\u2019s Computer-Aided Despatch), RAC\u2019s back-end incident management system. Information on the customer and the status of their support request is presented to agents in DTA\u00ae<\/sub>, to ensure quick resolutions. This data is also used to power automated Machine Agents. Using Automated Speech Recognition, storm<\/strong> can look up a contact\u2019s Vehicle Registration Number stored in I\/CAD. This is used to automate customer contacts, freeing agents to focus only on the most complex contacts.<\/p>\n

storm<\/strong> updates customer information in I\/CAD automatically, and notifies field engineers of changes via SMS.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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storm\u00ae<\/sub> CONTACT\u2122<\/h5>\n
The world’s leading high-volume omnichannel cloud contact center.<\/div>\n <\/div>\n <\/div>\n
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storm\u00ae<\/sub> CONTACT: DIGITAL\u2122<\/h5>\n
Create digital Customer Experience; integrate social media channels into your contact center with a truly omni-channel CCaaS solution<\/div>\n <\/div>\n <\/div>\n
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storm\u00ae<\/sub> VIEW\u2122<\/h5>\n
Get in-depth insights into your CCaaS solution with a fully integrated reporting suite<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div> \n <\/div>\n<\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":10,"featured_media":0,"parent":4865,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[77],"class_list":["post-5194","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nI\/CAD Integration - English - UK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-gb\/marketplace\/i-cad-integration\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"I\/CAD Integration - English - UK\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.contentguru.com\/en-gb\/marketplace\/i-cad-integration\/\" \/>\n<meta property=\"og:site_name\" content=\"English - 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