{"id":5090,"date":"2025-05-28T10:49:56","date_gmt":"2025-05-28T10:49:56","guid":{"rendered":"https:\/\/contentgurustg.wpenginepowered.com\/en-gb\/?page_id=5090"},"modified":"2025-05-28T10:49:57","modified_gmt":"2025-05-28T10:49:57","slug":"micros-fidelio-integration","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-gb\/marketplace\/micros-fidelio-integration\/","title":{"rendered":"Micros Fidelio Integration"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                            <p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4944 size-medium aligncenter\" src=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/05\/Micros-Fidelio-300x48.png\" alt=\"\" width=\"300\" height=\"48\" srcset=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/05\/Micros-Fidelio-300x48.png 300w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/05\/Micros-Fidelio.png 600w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<h1 style=\"text-align: center\">Micros Fidelio Integration<\/h1>\n<p>&nbsp;<\/p>\n<article><\/article>\n<article><\/article>\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\"><a class=\"button\" href=\"https:\/\/www.contentguru.com\/en-gb\/contact-us\/\">Contact us<\/a><\/article>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin no-padding\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block thin-container no-margin padding-both\"> \n\n                    <div class=\"section-title-area\">\n                <div class=\"container\">\n                                        <h2 class=\"section-title h3\">About<\/h2>\n                                    <\/div>\n            <\/div>\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p style=\"text-align: center\">Your customers expect to be able to book with you over the channels they prefer. To meet this demand, you need a single point of access for your entire hotel chain. Whether customers find you through your own website, a travel agent, or another booking site, you need to ensure that all reservations are consolidated in a single database.<\/p>\n<p style=\"text-align: center\">The <strong>storm<\/strong><sup><sub>\u00ae<\/sub><\/sup> Micros Fidelio integration allows agents to access Micros Fidelio from within the storm interface. Reservation data can be drawn from Fidelio and presented alongside customer contacts. Customer data can also be fed into <strong>storm<\/strong> FLOW\u2122, to power intelligent routing decisions<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n                    <div class=\"section-title-area\">\n                <div class=\"container\">\n                                            <div class=\"section-title-icon\"><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"427\" src=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/05\/five-stars-7292866_640.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/05\/five-stars-7292866_640.png 640w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/05\/five-stars-7292866_640-300x200.png 300w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/div>\n                                        <h2 class=\"section-title h3\">Reviews<\/h2>\n                                    <\/div>\n            <\/div>\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p style=\"text-align: center\">No recent reviews<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-cta-list toast-block no-margin padding-both\" id=\"storm-omnichannel\"> \n\n                    <div class=\"section-title-area\">\n                <div class=\"container\">\n                                        <h2 class=\"section-title h3\">Recommended for you<\/h2>\n                                    <\/div>\n            <\/div>\n        \n\n\n<div class=\"cta-list-wrapper\">\n    <div class=\"container\">\n        <div class=\"cta-list-grid grid without-intro\">\n                        <div class=\"col\">\n                                    <div class=\"cta-list-item with-link with-icon\">\n                                                    <a href=\"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/cloud-customer-experience\/cx-solution-for-enterprise\/\" class=\"cta-list-item-link\"><\/a>\n                                                <div class=\"col\">\n                            <div class=\"cta-list-item-image\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"140\" height=\"140\" src=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/02\/Contact-Centre_58_2-1.png\" class=\"attachment-full size-full\" alt=\"\" \/>                            <\/div>\n                        <\/div>\n                        <div class=\"cta-list-item-content\">\n                            <h5> storm<sub>\u00ae<\/sub> CONTACT\u2122<\/h5>\n                            <div class=\"description\">The world&#8217;s leading high-volume omnichannel cloud contact center.<\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"cta-list-item with-link with-icon\">\n                                                    <a href=\"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/omni-channel-customer-engagement\/digital-and-social\/\" class=\"cta-list-item-link\"><\/a>\n                                                <div class=\"col\">\n                            <div class=\"cta-list-item-image\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"140\" height=\"140\" src=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/02\/Conductor_143_1-1.png\" class=\"attachment-full size-full\" alt=\"\" \/>                            <\/div>\n                        <\/div>\n                        <div class=\"cta-list-item-content\">\n                            <h5>storm<sub>\u00ae<\/sub> CONTACT: DIGITAL\u2122<\/h5>\n                            <div class=\"description\">Create digital Customer Experience; integrate social media channels into your contact center with a truly omni-channel CCaaS solution<\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"cta-list-item with-link with-icon\">\n                                                    <a href=\"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/journey-orchestration\/real-time-and-historical-analytics\/\" class=\"cta-list-item-link\"><\/a>\n                                                <div class=\"col\">\n                            <div class=\"cta-list-item-image\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"140\" height=\"140\" src=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/02\/Reporting_82_2-1.png\" class=\"attachment-full size-full\" alt=\"\" \/>                            <\/div>\n                        <\/div>\n                        <div class=\"cta-list-item-content\">\n                            <h5>storm<sub>\u00ae<\/sub> VIEW\u2122<\/h5>\n                            <div class=\"description\">Get in-depth insights into your CCaaS solution with a fully integrated reporting suite<\/div>\n                        <\/div>\n                    <\/div>\n                            <\/div>\n        <\/div> \n    <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":4865,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[77],"class_list":["post-5090","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Micros Fidelio Integration - English - UK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-gb\/marketplace\/micros-fidelio-integration\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Micros Fidelio Integration - English - UK\" \/>\n<meta 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