{"id":441,"date":"2025-02-07T10:56:30","date_gmt":"2025-02-07T10:56:30","guid":{"rendered":"http:\/\/contentguru.builtbytoast.uk\/?page_id=441"},"modified":"2026-02-10T16:24:29","modified_gmt":"2026-02-10T16:24:29","slug":"resources","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-gb\/resources\/","title":{"rendered":"Resources"},"content":{"rendered":"\n\n
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<\/div>\n
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Resources<\/h1>\n

Keeping you up to date with the latest advances in the industry, product releases, case studies and more<\/p>\n

Book a Demo<\/a><\/p>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Filter by<\/h4>\n
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Resource Type<\/h4>\n
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Blogs<\/div>\n
113<\/div>\n <\/div>\n
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News<\/div>\n
97<\/div>\n <\/div>\n
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Videos and Webinars<\/div>\n
4<\/div>\n <\/div>\n
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Whitepapers<\/div>\n
54<\/div>\n <\/div>\n <\/div>\n \n
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AI-Powered Knowledge Management<\/div>\n
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32<\/div>\n <\/div>\n
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45<\/div>\n <\/div>\n
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78<\/div>\n <\/div>\n
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12<\/div>\n <\/div>\n
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15<\/div>\n <\/div>\n
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4<\/div>\n <\/div>\n <\/div>\n \n
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Construction, Manufacturing & Property<\/div>\n
4<\/div>\n <\/div>\n
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4<\/div>\n <\/div>\n
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7<\/div>\n <\/div>\n
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10<\/div>\n <\/div>\n
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4<\/div>\n <\/div>\n
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6<\/div>\n <\/div>\n
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9<\/div>\n <\/div>\n
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9<\/div>\n <\/div>\n
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5<\/div>\n <\/div>\n <\/div>\n <\/div>\n
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\n \"whitepapers <\/div>\n
Whitepapers<\/div>\n

Building Digital Independence: Why Data Sovereignty Matters<\/h3>\n

Data is one of the most valuable business assets. But do you know exactly where your data is stored, who has access to it, and whether you comply with increasingly strict laws and regulations?<\/p>\n<\/div>\n

April 22, 2026<\/div>\n\n<\/a> \n
\n \"News <\/div>\n
News<\/div>\n

Content Guru scores highest \u2018Willingness to Recommend’ rating in the 2026 Gartner\u00ae Voice of the Customer for CCaaS Report<\/h3>\n

Content Guru has received the highest overall \u2018Willingness to Recommend\u2019 rating, with 100% of customers that left a review saying they would recommend its storm\u00ae CX platform, in the 2025 Gartner\u00ae CCaaS Voice of the Customer Report. <\/p>\n<\/div>\n

April 13, 2026<\/div>\n\n<\/a> \n
\n \"News <\/div>\n
News<\/div>\n

CCW Berlin: The \u2018Year of AI ROI\u2019<\/h3>\n

CX professionals and experts from across Europe joined us in Berlin in late February as the leading CX event, CCW, got underway. Content Guru was in attendance to speak with customers and CX leaders about the topics driving the industry, including AI, data sovereignty, and cloud migration.<\/p>\n<\/div>\n

March 30, 2026<\/div>\n\n<\/a> \n
\n \"whitepapers <\/div>\n
Whitepapers<\/div>\n

2026 Gartner Voice of the Customer for CCaaS<\/h3>\n

Content Guru has received the highest overall \u2018Willingness to Recommend\u2019 rating, with 98% of customers that left a review saying they would recommend Content Guru, in the 2026 Gartner\u00ae CCaaS Voice of the Customer Report.<\/p>\n<\/div>\n

March 27, 2026<\/div>\n\n<\/a> \n
\n \"News <\/div>\n
News<\/div>\n

Content Guru Appoints Experienced Policing Director to Drive Innovation in Police Public Contact<\/h3>\n

Content Guru has announced the appointment of Andy Day as its first Director of Policing, responsible for coordinating and driving the business\u2019s expansion in the Police sector.<\/p>\n<\/div>\n

March 25, 2026<\/div>\n\n<\/a> \n
\n \"whitepapers <\/div>\n
Whitepapers<\/div>\n

Do Metrics Still Matter? The State of CX Analytics in 2026<\/h3>\n

Legacy metrics are fading. Discover how AI CX analytics are reshaping customer experience strategy in 2026, and what it means for your business.<\/p>\n<\/div>\n

March 24, 2026<\/div>\n\n<\/a> \n
\n \"Blogs <\/div>\n
Blogs<\/div>\n

In the Era of AI Analytics, Do CX Metrics Still Matter?<\/h3>\n

Customer Experience is all about data; the data amassed from an individual\u2019s interactions with an organization, across every touch point. <\/p>\n<\/div>\n

March 23, 2026<\/div>\n\n<\/a> \n
\n \"whitepapers <\/div>\n
Whitepapers<\/div>\n

Beyond the Call: Police Contact Evolved<\/h3>\n

Explore how technology, leadership, and cultural change are transforming police public contact, and what the future of efficient, high-quality policing looks like.<\/p>\n<\/div>\n

March 10, 2026<\/div>\n\n<\/a> \n
\n \"News <\/div>\n
News<\/div>\n

Content Guru Appoints New Japanese Country Manager To Drive Next Chapter of AI Growth<\/h3>\n

Content Guru has announced Masakatsu Yoneda as its Japan Country Manager.<\/p>\n<\/div>\n

March 3, 2026<\/div>\n\n<\/a> \n
\n \"News <\/div>\n
News<\/div>\n

Content Guru Strengthens Global AI Leadership in Conversational AI<\/h3>\n

Content Guru has become an Innovator Partner of the CDI Foundation, a non-profit organisation that represents the Conversational AI community.<\/p>\n<\/div>\n

March 3, 2026<\/div>\n\n<\/a> \n
\n \"News <\/div>\n
News<\/div>\n

Over Half of CX Leaders Expect More Routine Queries to Be Fully Automated by Agentic AI in 2026<\/h3>\n

Content Guru has released research findings that demonstrate how agentic AI will support agents and customers with CX in 2026.<\/p>\n<\/div>\n

January 6, 2026<\/div>\n\n<\/a> \n
\n \"whitepapers <\/div>\n
Whitepapers<\/div>\n

Leading Healthcare Transformation: Why the NHS Needs Bold Cloud Commissioning<\/h3>\n

Cloud adoption was at the core of NHS England\u2019s digital transformation strategy. Cloud technologies provide unprecedented levels
\nof flexibility and innovation. They\u2019re independent of physical hardware, so can scale, update, integrate, and transform at the click of
\na button.<\/p>\n<\/div>\n

December 18, 2025<\/div>\n\n<\/a> <\/div>\n\n
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24<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n\n <\/div>\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[19],"class_list":["post-441","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nResources - Content Guru<\/title>\n<meta name=\"description\" content=\"We help customers around the world deliver excellent Customer Engagement and Experience through professional whitepapers, articles and industry reports.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-gb\/resources\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Resources - 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