{"id":3056,"date":"2025-02-19T11:18:18","date_gmt":"2025-02-19T11:18:18","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=3056"},"modified":"2026-02-17T12:01:24","modified_gmt":"2026-02-17T12:01:24","slug":"real-time-and-historical-analytics","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/journey-orchestration\/real-time-and-historical-analytics\/","title":{"rendered":"Complete Contact Center Visibility"},"content":{"rendered":"\n\n
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storm<\/strong>\u00ae<\/sub> VIEW\u2122<\/h4>\n

Complete Contact Center Visibility<\/span><\/h1>\n

Get a 360-degree view of every interaction. Past or present.<\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Real-Time Visibility and Historical Analytics<\/h2>\n

storm<\/b> VIEW offers complete, real-time and historical omni-channel reporting capabilities.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Knowledge is Power<\/span><\/h3>\n

Effective knowledge requires quick and easy reporting.<\/span><\/p>\n

storm <\/b>VIEW lets you produce real-time and historical reports on the trends most crucial to your business. Choose from a huge range of report templates. Drag-and-drop any combination of statistics. View key information through the dashboard, accurate to the second.<\/span><\/p>\n <\/div>\n

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Real-Time Omni-Channel Reporting<\/span><\/h3>\n

Dated reporting solutions that only offer simple metrics and limited flexibility restrict your ability to adapt to change.<\/span><\/p>\n

VIEW provides real-time and historical omni-channel reporting; generates reports instantly for any time period, and lets you switch between live and historic views with a click.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Accurate to the Second<\/span><\/h3>\n

High-performance contact centers are built on information. To react quickly to a changing situation, you need real-time data and analytics.<\/span><\/p>\n

storm <\/b>VIEW lets you share accurate-to-the-second dashboards and wallboards, providing a real-time snapshot of contact center performance.<\/span><\/p>\n <\/div>\n

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Intuitive & Flexible<\/span><\/h3>\n

storm<\/strong> VIEW offers an intuitive drag-and-drop interface, giving you the flexibility to focus on the trends that matter.\u00a0<\/span><\/p>\n

With real-time contact center reporting, monitor the status of any agent or contact, accurate to the second. Cloud-based reporting can be accessed from any location, at any time.<\/span><\/p>\n

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Secure Report Sharing<\/span><\/h3>\n

Get crucial information where it needs to go. Use over 40 report templates, or make your own. Let managers work together with flexible permissions to create the best customer experience.<\/span><\/p>\n

Reports can be shared automatically by email or through secure FTP upload.<\/span><\/p>\n <\/div>\n

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Granular Agent Performance<\/span><\/h3>\n

Dig into the data, down to the level of the agent. Get information on handling times, to keep a close eye on agent performance and boost productivity. Or zoom out, and get a big picture view of the trends that matter to you.<\/span><\/p>\n

storm <\/b>VIEW can trigger warnings and notification alerts via SMS, MMS, automated voice services and email, to keep your supervisors in the loop for contact center performance.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Want to Learn More?<\/h2>\n

Provide us with a few details, and you\u2019ll receive a flyer exploring <\/span>storm <\/b>VIEW’s functionality, direct to your email.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":0,"parent":742,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-3056","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nReal-Time and Historical Analytics - Content Guru<\/title>\n<meta name=\"description\" content=\"Discover storm VIEW; a module with the capability to produce crucial real-time and historical contact center reports.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/journey-orchestration\/real-time-and-historical-analytics\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Real-Time and Historical Analytics - Content Guru\" \/>\n<meta property=\"og:description\" content=\"Discover storm VIEW; 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