{"id":292,"date":"2025-02-05T10:58:15","date_gmt":"2025-02-05T10:58:15","guid":{"rendered":"http:\/\/contentguru.builtbytoast.uk\/?page_id=292"},"modified":"2026-04-23T14:03:24","modified_gmt":"2026-04-23T14:03:24","slug":"products","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-gb\/products\/","title":{"rendered":"Products"},"content":{"rendered":"\n\n
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AI Meets CX<\/h1>\n

We deliver AI-powered Customer Experience t<\/span>hrough the brain<\/b>\u00ae<\/sub>\u00a0<\/span>AI orchestration layer
\nand the storm<\/b>\u00ae<\/sub> CX platform.<\/p>\n<\/div>\n

\n Discover brain<\/a>\n Discover storm<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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All of Content Guru in One Place<\/h3>\n

Want a complete overview of the storm<\/strong> and brain<\/strong> product suite? Click here for unlimited access to the comprehensive storm and brain product catalog.<\/p>\n

Download Now<\/a><\/p>\n <\/div>\n

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Omni-CX<\/h1>\n
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A view of customer contact that shifts focus from managing isolated interactions to building a unified ecosystem<\/span>\u00a0<\/span>that<\/span>\u00a0elevate<\/span>s<\/span>\u00a0operational efficiency in CX, deliver<\/span>s<\/span>\u00a0<\/span>solid return on investment<\/span>, and\u00a0<\/span>ensur<\/span>e<\/span>s<\/span>\u00a0your business is ready for what\u00a0<\/span>comes next<\/span>.<\/span><\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Omni-Channel CX<\/h4>\n

Customers expect to access organizations from anywhere, at any time, and by any channel. They want to communicate via their channel of choice and can instantly switch between channels and contexts.<\/p>\n

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Omni-Automation AI<\/h4>\n

CX providers should function as expert AI strategists, matching the best provider to each use case, and mixing fixed and unstructured pathways through an AI orchestration layer. Automation delivers efficiency and cuts costs, letting companies focus more tightly on the interactions that matter most.<\/p>\n

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Omni-Data CDP<\/h4>\n

CX providers should offer Customer Data Platforms (CDPs), integrating together systems of record and letting companies deliver personalized, context-aware experiences for every customer. Aggregating systems of record helps them become useful \u2018systems of action\u2019, turning data into activity and driving value for organizations. <\/p>\n

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Omni-Customer IoT <\/h4>\n

Not every customer is human. CX solutions must integrate with Internet of Things (IoT) devices and agentic AI assistants, now representing a significant proportion of incoming contacts, to enable smooth machine-to-machine service. <\/p>\n

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storm<\/strong>\u00ae<\/sub><\/sup>\u00a0CX<\/h2>\n
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Our Cloud Customer Experience Platform<\/h4>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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AI Powered Cloud Customer Experience<\/h4>\n

Your customers expect the best of the best. That means instant contact, over any channel, at any time. Our solutions are modular, so you only pay for what you need.
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Omni-Channel Customer Engagement<\/h4>\n

Whenever, wherever, however; your customers expect instant contact, around the clock and over every communication channel.
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Workforce Engagement Management<\/h4>\n

Great CX begins with agents. Our solutions help humans help humans. Create a full, 360-degree view of your contact center performance, down to the individual level.
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Journey Orchestration<\/h4>\n

Your Customer Experience shouldn\u2019t be locked behind code. You need intuitive interfaces that unlock service creation, liberate reporting, and empower your organization around the world.
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Data & Integrations<\/h4>\n

Outstanding customer experience begins with IT synergy. You need to get essential customer data to where it\u2019s needed, as soon as it\u2019s needed. You need a Customer Data Platform to unify your entire IT estate behind one AI-powered platform.
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Unified Communications<\/h4>\n

Great CX begins with seamless back-office operations. Friction in your communications is passed on to the customer. You need a UC solution that drives IT synergy, supported by AI.
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\"Illustration<\/h3>\n

brain<\/strong>\u00ae<\/sub><\/sup>\u00a0AI<\/h2>\n
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Our AI Orchestration Layer<\/h4>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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brain<\/h4>\n

Our unique AI abstraction layer supports all Intelligent Automation capabilities within the storm cloud CX platform, and puts the power of AI in the palm of your hand.<\/p>\n

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Machine Agent<\/h4>\n

Our virtual customer assistant; an always-on, AI-powered workforce delivering automation and conversational engagement across all channels.<\/p>\n

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Agent Assist<\/h4>\n

Enhance agent efficiency and boost performance with our virtual agent assistant, offering AI-powered tools for real-time support.<\/p>\n

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Transcription and Summarization<\/h4>\n

Real-time transcription and post-interaction summaries to reduce agent administration.<\/p>\n

Learn More<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Learn<\/span> from<\/span> a<\/span> Leader<\/p>\n

Discover<\/span> our<\/span> resource<\/span> library,<\/span> from<\/span> blogs,<\/span> to<\/span> customer<\/span> success<\/span> stories,<\/span> to<\/span> whitepapers<\/span> and<\/span> thought<\/span> leadership.<\/span> Here,<\/span> you\u2019ll<\/span> find<\/span> everything<\/span> you<\/span> need<\/span> to<\/span> kick-start<\/span> your<\/span> CX<\/span> AI<\/span> transformation.<\/p>\n<\/span> <\/div>\n

\n Browse Resources<\/a>\n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Get in Touch<\/span><\/h3>\n

Want to learn more about what <\/span>storm <\/b>and <\/span>brain<\/b> can do for your organization? Get in touch, and a member of our team will be in touch within twenty-four hours.<\/span><\/p>\n

Book a Demo<\/a><\/p>\n <\/div>\n

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