Social media is essential to customer engagement
Organizations can make the mistake of treating social media as a ‘back burner’ channel, viewing them as a lower priority than traditional channels. 45% of brands take more than five days to respond to messages through their Facebook pages
Your most valuable asset
Far from profit margin, sales growth, or average purchase value, high-quality customer service has become the most important business metric.
AI & automation:
The secret to profitable CX
In the outsourced contact centre industry this means driving down costs and increasing revenues.