If you want to make CX your competitive edge, you can’t afford to let quality slip.
You need to monitor interaction quality, down the individual level.
Monitor agent performance with customizable score sheets. Use an intuitive, browser-based interface to organize your workforce, no matter your size. Get detailed campaign feedback with score sheets that adapt to your KPIs. Link to storm® VIEW™ to generate custom reports, or with storm CKS® to compare with data from your CRM system.
Let storm QM™ elevate the quality of your CX.
AI-powered transcription and analytics ensure that 100% of interactions are reviewed for quality and compliance purposes.
storm's Reliable quality management enables an Urgent Healthcare Provider to deliver the highest quality, life-saving services to 3.3 million people.
Customizable and flexible
Campaigns are fluid, and priorities can change at any moment. For a successful campaign, you need to be able to shift your objectives flexibly, as you go. storm® QM™ lets you create customizable score sheets that adapt to meet your KPIs, making quality management easy
Bring all the data you need into a single pane of glass. storm QM comes pre-loaded with 19 reports and allows you to customize endless more. Whether you need organization-wide trends or individual agent performance data, storm QM presents the data you need at a glance.
storm QM integrates seamlessly with the entire storm stack. Integrate with storm VIEW to drag-and-drop data from recordings into flexible reports. See real-time statistics from the storm VIEW dashboard. Share reports online, or as image files to be added to presentations.
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