Create omni-channel customer experience with storm® CONTACT™
The needs of the customer are changing. The role of the contact center must change with them.
Customers now demand instant contact, over any channel, at any time.
Your business needs a solution that brings together all channels in a single platform. That can be accessed from any device, anywhere. That can reliably scale to meet surges in demand.
storm® CONTACT™ allows you to meet these needs and deliver a world-class omni-channel customer experience. Bring all channels into a single, cloud-based platform. Bring all your agents onto a single app. Use intelligent, skills-based routing to send inquiries to the agent best able to meet customer needs, every time. Integrate with any existing system for a quick, seamless transition. Scale to meet any demand with 99.999% reliability.
Build your omni-channel contact center with storm® CONTACT™
UK Power Networks
storm CONTACT’s endless scalability allowed UK Power Networks to meet a 1000%+ increase in demand during outages. With proactive SMS contact, customers are no longer left in the dark during outages.
storm CONTACT allowed Travis Perkins to move its omni-channel contact center to the cloud. This unified communications from across 1,900 locations, without the need to spend on replacement capital.
Leonardo Hotels used storm CONTACT to unify 32 separate hotel lines onto a single platform. This preserved local brand identity whilst routing calls to a central contact center for improved efficiency.
AXA has worked with Content Guru for over six years to transform its customer experience. In 2019, storm CONTACT allowed for a seamless transition to home working, in compliance with government-mandated restrictions.
How omni-channel customer experience solutions help businesses
Let your agents work flexibly. A cloud-based, omni-channel contact center solution can be accessed anywhere, on any device. The Desktop Task Assistant (DTA®) brings all channels into a single interface, creating the smoothest experience for your agents and the best omni-channel customer experience.
The best available outcome, every time
Connect customers to solutions. storm CONTACT links customers to the best available outcome, either a human or machine agent, every time. Customize groups and queues to link customers to agents based on agent skill set, personality, or any other metric.
Delight every customer, even when demand surges. storm CONTACT’s endless scalability lets you answer any volume of contacts. Intelligent routing speeds up contact handling. Automation allows for self-service even when all agents are busy.
Never leave your customers in the dark. storm CONTACT operates with 99.999% reliability, letting you provide a great omni-channel customer experience, always.
Build on your experience. Route priority customers into a separate queue based on your records. Reduce handling times by giving agents instant access to all the data they need, on a single pane of glass. storm CONTACT comes with custom integrations, synergizing with your existing IT systems and databases.
Make customer safety your concern. storm CONTACT’s secure payment system allows for automated or agent-assisted payments. With the PCI-DSS certification, there is no risk of security breaches. storm has your customers in safe hands.
“The intuitive web-based interfaces on storm enable us to centralize the management of a complex and geographically disparate estate, and its highly intelligent communications applications help us to reduce response times and manage inquiries more efficiently.”
Service and Operations IT Director at Travis Perkins.
“We’ve enjoyed the savings and consistency associated with a centralized system, without compromising the experience for customers calling into the contact center. storm is also making a crucial difference to the customer experience in our hotels.”
IT Manage at Jurys Inn.
“Scalability and resilience are crucial in extreme weather events and it’s critical that life-threatening calls are dealt with…It’s incredible that we can manage these spikes so effectively!”
Head of Customer Contact at UK Power Networks.
“At AXA UK, we keep our customers at the forefront of everything we do and to reflect this, are fully committed to constantly improving our contact center operations. We’re thrilled to continue working with Content Guru over the course of the next five years, and are looking forward to further realizing the positive impact of their storm platform on the customer experience we offer.”
Chief Operating Officer at AXA UK.
Want to know more?
Fill in your details to receive a solution summary on storm CONTACT.