Great front-office CX relies on strong back-office functions. Strong collaboration combined with accurate and accessible data are key building blocks for the speed and efficiency which characterize great CX.
storm UC™ moves your entire telephony estate to the cloud. With an intuitive, drag-and-drop interface, managing agents and contacts has never been easier. storm CKS® lets you empower your agents with customer data and contact history, displayed on a single pane of glass. Integrate with the most popular communications platforms, including Microsoft Teams and Zoom, to link customers to back-office experts.
Upgrade to the cloud, and reduce total cost of ownership by leaving outdated hardware behind. With storm®’s modular approach, you only pay for what you use. Scale to meet any level of demand. Always be there for your customers with storm’s minimum 99.999% availability. With regular updates, your storm solution will always be at the cutting edge. Achieve back office IT synergy, and take your CX to the next level.
of a contact center’s operational costs go toward staffing.1
1 Contact Babel, The US Contact Center Decision-Makers’ Guide, 2021
of customers are prepared to go elsewhere after just one bad customer service experience.2
2 Forbes, Ninety-Six Percent Of Customers Will Leave You For Bad Customer Service, 2020
occupancy rates responsible for half of all agent turnover.3
3 Kronos Incorporated, ‘The Employee Burnout Crisis’ 2017
storm® INTEGRATE™: Microsoft Teams
Seamless internal and external communication using Microsoft Teams.
storm® Customer Knowledge System (CKS®)
Unify your systems of record with CKS, storm's data aggregation layer.
Build market-leading CX services at the push of a button. No code required.