Back-Office

As your business grows, so will your customer base.

Great front-office CX relies on strong back-office functions. Strong collaboration combined with accurate and accessible data are key building blocks for the speed and efficiency which characterize great CX.

storm UC™ moves your entire telephony estate to the cloud. With an intuitive, drag-and-drop interface, managing agents and contacts has never been easier. storm CKS® lets you empower your agents with customer data and contact history, displayed on a single pane of glass. Integrate with the most popular communications platforms, including Microsoft Teams and Zoom, to link customers to back-office experts.

Upgrade to the cloud, and reduce total cost of ownership by leaving outdated hardware behind. With storm®’s modular approach, you only pay for what you use. Scale to meet any level of demand. Always be there for your customers with storm’s minimum 99.999% availability. With regular updates, your storm solution will always be at the cutting edge. Achieve back office IT synergy, and take your CX to the next level.

The benefits of IT synergy

75%

of a contact center’s operational costs go toward staffing.1



1 Contact Babel, The US Contact Center Decision-Makers’ Guide, 2021

96%

of customers are prepared to go elsewhere after just one bad customer service experience.2



2 Forbes, Ninety-Six Percent Of Customers Will Leave You For Bad Customer Service, 2020

85%

occupancy rates responsible for half of all agent turnover.3



3 Kronos Incorporated, ‘The Employee Burnout Crisis’ 2017

storm® INTEGRATE™: Microsoft Teams

Seamless internal and external communication using Microsoft Teams

storm® Customer Knowledge System (CKS®)

Unify your systems of record with CKS, storm's data aggregation layer

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storm® FLOW™

Build market-leading CX services at the push of a button. No code required.