Speaker Session: Omnichannel Communications and Data
Listen to Martin Taylor's speaker session on how technology can enhance the relationship between state and citizen.
Today’s citizens are already omnichannel in their own lives, using various streams of communication interchangeably amongst friends, family and businesses.
To provide efficient omnichannel state-citizen interactions, citizen data must be automatically integrated into a single platform. Alongside this, the citizen experience can be improved by leveraging modern tools such as intelligent automation and Natural Language Processing (NLP).
Want to learn more? Fill in your details to get exclusive access to the speaker session delivered by Content Guru's Deputy CEO and CMO, Martin Taylor, at this year's Government ICT Conference.