{"id":6212,"date":"2026-03-30T10:15:50","date_gmt":"2026-03-30T10:15:50","guid":{"rendered":"https:\/\/contentgurustg.wpenginepowered.com\/de-de\/?post_type=resource&#038;p=6212"},"modified":"2026-04-20T11:55:16","modified_gmt":"2026-04-20T11:55:16","slug":"2026-gartner-voice-of-the-customer-fuer-ccaas","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/2026-gartner-voice-of-the-customer-fuer-ccaas\/","title":{"rendered":"2026 Gartner\u00ae Voice of the Customer f\u00fcr CCaaS"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                            <div class=\"resource-type\">Analystenbericht<\/div>\n<h1>Gartner<sub>\u00ae<\/sub> \u201eVoice of the Customer\u201c f\u00fcr CCaaS 2026<\/h1>\n<div class=\"publish-date\">Published: March 26th 2026<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h3>Den vollst\u00e4ndigen Bericht herunterladen<\/h3>\n<p>Content Guru ist ein Anbieter von Omni-Channel-CX-L\u00f6sungen, der Unternehmen dabei unterst\u00fctzt, KI-gest\u00fctzte Kundeninteraktionen und -erlebnisse zu bieten.<\/p>\n<p>Gartner, Inc. liefert umsetzbare, objektive Erkenntnisse f\u00fcr F\u00fchrungskr\u00e4fte und deren Teams.<\/p>\n<p>\u201eVoice of the Customer\u201c ist ein Dokument, das Bewertungen von Gartner Peer Insights b\u00fcndelt und in verwertbare Erkenntnisse f\u00fcr IT-Entscheidungstr\u00e4ger \u00fcberf\u00fchrt.<\/p>\n<p>Content Guru hat im Gartner<sub>\u00ae<\/sub> CCaaS Voice of the Customer Report 2026 die h\u00f6chste Gesamtbewertung in der Kategorie \u201eWeiterempfehlungsbereitschaft\u201c erhalten: 98 % der Kunden, die eine Bewertung abgegeben haben, w\u00fcrden Content Guru weiterempfehlen.<\/p>\n<p>Die Bewertungsplattform Gartner Peer Insights ver\u00f6ffentlichte im Zeitraum von 18 Monaten bis Dezember 2025 insgesamt 2.120 Bewertungen. Die daraus gewonnenen Daten bildeten die Grundlage f\u00fcr den anschlie\u00dfenden \u201eVoice of the Customer\u201c-Bericht.<\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p> <\/p>\n<form id=\"mktoForm_1168\"><\/form>\n<p><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both has-bg\" style=\"background-color:#ddf3fc;\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p><em>Gartner, Voice of the Customer for Contact Center as a Service, Peer Contributors, 27th Feb 2026<\/em><\/p>\n<p><em>Gartner and Peer Insights are trademarks of Gartner, Inc., and\/or its affiliates.<\/em><\/p>\n<p><em>Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.<\/em><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Content Guru hat im Gartner\u00ae CCaaS Voice of the Customer Report 2026 die h\u00f6chste Gesamtbewertung in der Kategorie \u201eWeiterempfehlungsbereitschaft\u201c erhalten: 98 % der Kunden, die eine Bewertung abgegeben haben, w\u00fcrden Content Guru weiterempfehlen.<\/p>\n","protected":false},"featured_media":6011,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[50],"resource_topic":[46],"resource_type":[4],"resource_folder":[72],"class_list":["post-6212","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_industry-technologie-medien-telekommunikation","resource_topic-fuehrend-in-cx-ki","resource_type-whitepapers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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