{"id":6206,"date":"2026-03-24T10:40:45","date_gmt":"2026-03-24T10:40:45","guid":{"rendered":"https:\/\/contentgurustg.wpenginepowered.com\/de-de\/?post_type=resource&#038;p=6206"},"modified":"2026-03-24T15:32:03","modified_gmt":"2026-03-24T15:32:03","slug":"neuer-standard-fuer-cx-kpis-der-stand-der-cx-analytics-2026","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/neuer-standard-fuer-cx-kpis-der-stand-der-cx-analytics-2026\/","title":{"rendered":"Neuer Standard f\u00fcr CX-KPIs? Der Stand der CX-Analytics 2026"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block notranslate no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Whitepapers<\/div>\n                                <h1>Neuer Standard f\u00fcr CX-KPIs? Der Stand der CX-Analytics 2026<\/h1>\n                <div class=\"publish-date\">Published: M\u00e4rz 24th 2026<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h2 data-start=\"0\" data-end=\"36\"><strong data-start=\"0\" data-end=\"34\">Sind Kennzahlen noch relevant?<\/strong><\/h2>\n<p data-start=\"38\" data-end=\"364\">Die Analyse der Customer Experience hat einen tiefgreifenden Wandel durchlaufen. K\u00fcnstliche Intelligenz hat die Art und Weise ver\u00e4ndert, wie Unternehmen Kundendaten erfassen, interpretieren und nutzen. Klassische Kennzahlen verlieren zunehmend an Bedeutung, w\u00e4hrend gleichzeitig leistungsstarke neue M\u00f6glichkeiten entstehen.<\/p>\n<p data-start=\"366\" data-end=\"402\">In diesem Whitepaper erfahren Sie:<\/p>\n<ul data-start=\"403\" data-end=\"680\">\n<li data-section-id=\"1gmkal9\" data-start=\"403\" data-end=\"482\">Warum traditionelle Kennzahlen wie NPS im Jahr 2026 an Bedeutung verlieren,<\/li>\n<li data-section-id=\"wbyyg7\" data-start=\"483\" data-end=\"573\">Wie KI-gest\u00fctzte Sentiment-Analysen neue Einblicke in das Kundenverhalten erm\u00f6glichen,<\/li>\n<li data-section-id=\"1rm7vbj\" data-start=\"574\" data-end=\"680\">Wie sich deterministische Kennzahlen mit KI kombinieren lassen, um maximale CX-Ergebnisse zu erzielen.<\/li>\n<\/ul>\n<p data-start=\"682\" data-end=\"775\" data-is-last-node=\"\" data-is-only-node=\"\">F\u00fcllen Sie einfach ein paar Angaben aus und erhalten Sie das vollst\u00e4ndige Whitepaper als PDF.<\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p><script src=\"\/\/insight.contentguru.com\/js\/forms2\/js\/forms2.min.js\"><span data-mce-type=\"bookmark\" style=\"width: 0px;overflow: hidden;line-height: 0\" class=\"mce_SELRES_start\">\ufeff<\/span><span data-mce-type=\"bookmark\" style=\"width: 0px;overflow: hidden;line-height: 0\" class=\"mce_SELRES_start\">\ufeff<\/span><\/script><\/p>\n<form id=\"mktoForm_1064\"><\/form>\n<p><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>NPS war gestern. Erfahren Sie, wie Contact Center in Deutschland jetzt mit CX-Analytics, KI-gest\u00fctzten Kennzahlen und Sentiment-Analysen Kundenerlebnisse verbessern.<\/p>\n","protected":false},"featured_media":6010,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[40,36,44,46,38],"resource_type":[4],"resource_folder":[72],"class_list":["post-6206","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_topic-backoffice-optimierung","resource_topic-in-grossem-massstab","resource_topic-digitale-transformation","resource_topic-fuehrend-in-cx-ki","resource_topic-kundenzufriedenheit","resource_type-whitepapers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Neuer Standard f\u00fcr CX-KPIs? Der Stand der CX-Analyse 2026<\/title>\n<meta name=\"description\" content=\"NPS war gestern. 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