{"id":5607,"date":"2025-09-10T14:31:02","date_gmt":"2025-09-10T14:31:02","guid":{"rendered":"https:\/\/contentgurustg.wpenginepowered.com\/de-de\/?post_type=resource&#038;p=5607"},"modified":"2026-02-19T14:16:57","modified_gmt":"2026-02-19T14:16:57","slug":"2025-gartner-magic-quadrant-for-contact-center-as-a-service","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/2025-gartner-magic-quadrant-for-contact-center-as-a-service\/","title":{"rendered":"2025 Gartner\u00ae Magic Quadrant\u2122 f\u00fcr Contact Center as a Service"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                            <p style=\"text-align: center\"><strong>BRANCHENANALYSE<\/strong><\/p>\n<h1 style=\"text-align: center\">2025 Gartner<sub>\u00ae<\/sub> Magic Quadrant\u2122 f\u00fcr Contact Center as a Service<\/h1>\n<p style=\"text-align: center\">Published 09\/10\/2025<\/p>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h3>Jetzt kostenfreien Report erhalten<\/h3>\n<p>Content Guru ist ein Anbieter von Omnichannel-Cloud-Contact-Center-L\u00f6sungen und unterst\u00fctzt Unternehmen dabei, ein herausragendes Kundenengagement und au\u00dfergew\u00f6hnliche Serviceerlebnisse zu schaffen.<\/p>\n<p>Gartner, Inc. liefert praxisnahe, objektive Einblicke f\u00fcr F\u00fchrungskr\u00e4fte und ihre Teams. Der Gartner<sub>\u00ae<\/sub> 2025 Magic Quadrant\u2122 f\u00fcr Contact Center as a Service (CCaaS) basiert auf umfassender Marktforschung und der Expertise f\u00fchrender Analyst:innen. Er bewertet Anbieter als Leader, Visionaries, Challenger oder Niche Player.<\/p>\n<p>Als globaler Anbieter mit Niederlassungen auf drei Kontinenten freut sich Content Guru, im Gartner<sub>\u00ae<\/sub> Magic Quadrant\u2122 2025 f\u00fcr CCaaS als Challenger positioniert zu sein.<\/p>\n<p>Wir sind \u00fcberzeugt, dass diese Anerkennung unsere hohe Serviceverf\u00fcgbarkeit sowie unsere umfangreiche Erfahrung bei der Umsetzung gro\u00dfer, komplexer Projekte unterstreicht.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-5608\" src=\"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2025\/09\/GMQ_News_Release_no-CTA_v2.png\" alt=\"\" width=\"1080\" height=\"720\" data-wp-editing=\"1\" srcset=\"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2025\/09\/GMQ_News_Release_no-CTA_v2.png 1080w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2025\/09\/GMQ_News_Release_no-CTA_v2-300x200.png 300w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2025\/09\/GMQ_News_Release_no-CTA_v2-1024x683.png 1024w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2025\/09\/GMQ_News_Release_no-CTA_v2-768x512.png 768w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p><script src=\"\/\/insight.contentguru.com\/js\/forms2\/js\/forms2.min.js\"><span data-mce-type=\"bookmark\" style=\"width: 0px;overflow: hidden;line-height: 0\" class=\"mce_SELRES_start\">\ufeff<\/span><\/script><\/p>\n<form id=\"mktoForm_1168\"><\/form>\n<p><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-top has-bg\" style=\"background-color:#ddf3fc;\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p>Gartner<span class=\"superscript\"><sub>\u00ae<\/sub><\/span>, Magic Quadrant for Contact Center as a Service, Drew Kraus, Jason Bridge, Megan Fernandez, Pri Rathnayake, Pankil Sheth, 08. September 2025.<\/p>\n<p><em>This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Content Guru.<\/em><\/p>\n<p><em>GARTNER is a registered trademark and service mark of Gartner, Inc. and\/or its affiliates in the U.S. and internationally, MAGIC QUADRANT is a registered trademark of Gartner, Inc. and\/or its affiliates and is used herein with permission. All rights reserved.<\/em><\/p>\n<p><em>Gartner, does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner\u2019s Research &amp; Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/em><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Content Guru ist ein Anbieter von Omnichannel-Cloud-Contact-Center-L\u00f6sungen und unterst\u00fctzt Unternehmen dabei, ein herausragendes Kundenengagement und au\u00dfergew\u00f6hnliche Serviceerlebnisse zu schaffen.<\/p>\n","protected":false},"featured_media":6010,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[46],"resource_type":[4],"resource_folder":[72],"class_list":["post-5607","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_topic-fuehrend-in-cx-ki","resource_type-whitepapers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>2025 Gartner\u00ae Magic Quadrant\u2122 f\u00fcr Contact Center as a Service<\/title>\n<meta name=\"description\" content=\"Content Guru ist Challenger im Gartner Magic Quadrant f\u00fcr Contact Center as a Service und bietet Omnichannel-Cloud-L\u00f6sungen f\u00fcr jede CX.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/2025-gartner-magic-quadrant-for-contact-center-as-a-service\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2025 Gartner\u00ae Magic Quadrant\u2122 f\u00fcr Contact Center as a Service\" \/>\n<meta property=\"og:description\" content=\"Content Guru ist Challenger im Gartner Magic Quadrant f\u00fcr Contact Center as a Service und bietet Omnichannel-Cloud-L\u00f6sungen f\u00fcr jede CX.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/2025-gartner-magic-quadrant-for-contact-center-as-a-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Deutsch\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ContentGuruLtd\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-19T14:16:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/whitepapers-2-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1463\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@cgchirp\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"3\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/ressourcen\\\/whitepapers\\\/2025-gartner-magic-quadrant-for-contact-center-as-a-service\\\/\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/ressourcen\\\/whitepapers\\\/2025-gartner-magic-quadrant-for-contact-center-as-a-service\\\/\",\"name\":\"2025 Gartner\u00ae Magic Quadrant\u2122 f\u00fcr Contact Center as a Service\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/ressourcen\\\/whitepapers\\\/2025-gartner-magic-quadrant-for-contact-center-as-a-service\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/ressourcen\\\/whitepapers\\\/2025-gartner-magic-quadrant-for-contact-center-as-a-service\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/wp-content\\\/uploads\\\/sites\\\/9\\\/2026\\\/02\\\/whitepapers-2-scaled.jpg\",\"datePublished\":\"2025-09-10T14:31:02+00:00\",\"dateModified\":\"2026-02-19T14:16:57+00:00\",\"description\":\"Content Guru ist Challenger im Gartner Magic Quadrant f\u00fcr Contact Center as a Service und bietet Omnichannel-Cloud-L\u00f6sungen f\u00fcr jede CX.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/ressourcen\\\/whitepapers\\\/2025-gartner-magic-quadrant-for-contact-center-as-a-service\\\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/ressourcen\\\/whitepapers\\\/2025-gartner-magic-quadrant-for-contact-center-as-a-service\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/ressourcen\\\/whitepapers\\\/2025-gartner-magic-quadrant-for-contact-center-as-a-service\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/wp-content\\\/uploads\\\/sites\\\/9\\\/2026\\\/02\\\/whitepapers-2-scaled.jpg\",\"contentUrl\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/wp-content\\\/uploads\\\/sites\\\/9\\\/2026\\\/02\\\/whitepapers-2-scaled.jpg\",\"width\":2560,\"height\":1463,\"caption\":\"whitepapers (2)\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/ressourcen\\\/whitepapers\\\/2025-gartner-magic-quadrant-for-contact-center-as-a-service\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"2025 Gartner\u00ae Magic Quadrant\u2122 f\u00fcr Contact Center as a Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/#website\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/\",\"name\":\"Deutsch - Content Guru\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/#organization\",\"name\":\"Content Guru\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/wp-content\\\/uploads\\\/sites\\\/9\\\/2025\\\/02\\\/CG-Logo-Dark-Blue_Outlines-1.svg\",\"contentUrl\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/wp-content\\\/uploads\\\/sites\\\/9\\\/2025\\\/02\\\/CG-Logo-Dark-Blue_Outlines-1.svg\",\"width\":\"1024\",\"height\":\"1024\",\"caption\":\"Content Guru\"},\"image\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ContentGuruLtd\",\"https:\\\/\\\/x.com\\\/cgchirp\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"2025 Gartner\u00ae Magic Quadrant\u2122 f\u00fcr Contact Center as a Service","description":"Content Guru ist Challenger im Gartner Magic Quadrant f\u00fcr Contact Center as a Service und bietet Omnichannel-Cloud-L\u00f6sungen f\u00fcr jede CX.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/2025-gartner-magic-quadrant-for-contact-center-as-a-service\/","og_locale":"de_DE","og_type":"article","og_title":"2025 Gartner\u00ae Magic Quadrant\u2122 f\u00fcr Contact Center as a Service","og_description":"Content Guru ist Challenger im Gartner Magic Quadrant f\u00fcr Contact Center as a Service und bietet Omnichannel-Cloud-L\u00f6sungen f\u00fcr jede CX.","og_url":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/2025-gartner-magic-quadrant-for-contact-center-as-a-service\/","og_site_name":"Deutsch","article_publisher":"https:\/\/www.facebook.com\/ContentGuruLtd","article_modified_time":"2026-02-19T14:16:57+00:00","og_image":[{"width":2560,"height":1463,"url":"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/whitepapers-2-scaled.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@cgchirp","twitter_misc":{"Gesch\u00e4tzte Lesezeit":"3\u00a0Minuten"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/2025-gartner-magic-quadrant-for-contact-center-as-a-service\/","url":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/2025-gartner-magic-quadrant-for-contact-center-as-a-service\/","name":"2025 Gartner\u00ae Magic Quadrant\u2122 f\u00fcr Contact Center as a Service","isPartOf":{"@id":"https:\/\/www.contentguru.com\/de-de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/2025-gartner-magic-quadrant-for-contact-center-as-a-service\/#primaryimage"},"image":{"@id":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/2025-gartner-magic-quadrant-for-contact-center-as-a-service\/#primaryimage"},"thumbnailUrl":"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/whitepapers-2-scaled.jpg","datePublished":"2025-09-10T14:31:02+00:00","dateModified":"2026-02-19T14:16:57+00:00","description":"Content Guru ist Challenger im Gartner Magic Quadrant f\u00fcr Contact Center as a Service und bietet Omnichannel-Cloud-L\u00f6sungen f\u00fcr jede CX.","breadcrumb":{"@id":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/2025-gartner-magic-quadrant-for-contact-center-as-a-service\/#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/2025-gartner-magic-quadrant-for-contact-center-as-a-service\/"]}]},{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/2025-gartner-magic-quadrant-for-contact-center-as-a-service\/#primaryimage","url":"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/whitepapers-2-scaled.jpg","contentUrl":"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/whitepapers-2-scaled.jpg","width":2560,"height":1463,"caption":"whitepapers (2)"},{"@type":"BreadcrumbList","@id":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/2025-gartner-magic-quadrant-for-contact-center-as-a-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.contentguru.com\/de-de\/"},{"@type":"ListItem","position":2,"name":"2025 Gartner\u00ae Magic Quadrant\u2122 f\u00fcr Contact Center as a Service"}]},{"@type":"WebSite","@id":"https:\/\/www.contentguru.com\/de-de\/#website","url":"https:\/\/www.contentguru.com\/de-de\/","name":"Deutsch - Content Guru","description":"","publisher":{"@id":"https:\/\/www.contentguru.com\/de-de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.contentguru.com\/de-de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de"},{"@type":"Organization","@id":"https:\/\/www.contentguru.com\/de-de\/#organization","name":"Content Guru","url":"https:\/\/www.contentguru.com\/de-de\/","logo":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.contentguru.com\/de-de\/#\/schema\/logo\/image\/","url":"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2025\/02\/CG-Logo-Dark-Blue_Outlines-1.svg","contentUrl":"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2025\/02\/CG-Logo-Dark-Blue_Outlines-1.svg","width":"1024","height":"1024","caption":"Content Guru"},"image":{"@id":"https:\/\/www.contentguru.com\/de-de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ContentGuruLtd","https:\/\/x.com\/cgchirp"]}]}},"_links":{"self":[{"href":"https:\/\/www.contentguru.com\/de-de\/wp-json\/wp\/v2\/resource\/5607","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.contentguru.com\/de-de\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/www.contentguru.com\/de-de\/wp-json\/wp\/v2\/types\/resource"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.contentguru.com\/de-de\/wp-json\/wp\/v2\/media\/6010"}],"wp:attachment":[{"href":"https:\/\/www.contentguru.com\/de-de\/wp-json\/wp\/v2\/media?parent=5607"}],"wp:term":[{"taxonomy":"resource_industry","embeddable":true,"href":"https:\/\/www.contentguru.com\/de-de\/wp-json\/wp\/v2\/resource_industry?post=5607"},{"taxonomy":"resource_topic","embeddable":true,"href":"https:\/\/www.contentguru.com\/de-de\/wp-json\/wp\/v2\/resource_topic?post=5607"},{"taxonomy":"resource_type","embeddable":true,"href":"https:\/\/www.contentguru.com\/de-de\/wp-json\/wp\/v2\/resource_type?post=5607"},{"taxonomy":"resource_folder","embeddable":true,"href":"https:\/\/www.contentguru.com\/de-de\/wp-json\/wp\/v2\/resource_folder?post=5607"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}