{"id":4612,"date":"2024-10-03T17:52:00","date_gmt":"2024-10-03T17:52:00","guid":{"rendered":"https:\/\/contentguru.wpenginepowered.com\/de-de\/?post_type=resource&#038;p=4612"},"modified":"2026-02-19T14:19:27","modified_gmt":"2026-02-19T14:19:27","slug":"isg-contact-center-advanced-buyers-guide","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/isg-contact-center-advanced-buyers-guide\/","title":{"rendered":"2024 ISG Research Contact Center Advanced Buyers Guide"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block notranslate no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Whitepapers<\/div>\n                                <h1>2024 ISG Research Contact Center Advanced Buyers Guide<\/h1>\n                <div class=\"publish-date\">Published: Oktober 3rd 2024<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block notranslate no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <header class=\"flex space-x-4\">\n<div class=\"space-y-2\">\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\">\n<header class=\"flex space-x-4\">\n<div class=\"space-y-2\">\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\">\n<h2>Zum vollst\u00e4ndigen Report<\/h2>\n<p>&nbsp;<\/p>\n<\/article>\n<\/div>\n<\/header>\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\">Content Guru ist stolz darauf, von den Branchenanalysten von ISG Research als &#8218;Exemplary Vendor&#8216; im 2024 Contact Center Advanced Buyers Guide anerkannt zu werden! Content Guru geh\u00f6rt zu den Top-5-Anbietern insgesamt und liegt auch in den Kategorien Produkt und Kundenerlebnis vorn. In der Kategorie &#8218;Manageability&#8216; belegt Content Guru sogar den ersten Platz, dank der starken Datenschutz- und Sicherheitsfunktionen der Plattform sowie ihrer benutzerfreundlichen Verwaltung.ISG (<a href=\"https:\/\/www.isg-one.com\/\" target=\"_self\">Information Services Group<\/a>) (Nasdaq: III) ist ein f\u00fchrendes, weltweit t\u00e4tiges Marktforschungs- und Beratungsunternehmen im Bereich Technologie. Mit \u00fcber 900 Kunden, darunter mehr als 75 der weltweit gr\u00f6\u00dften Unternehmen, unterst\u00fctzt ISG Unternehmen aus dem privaten und \u00f6ffentlichen Sektor sowie Technologieanbieter dabei, operative Exzellenz zu erreichen und Wachstum zu beschleunigen. Der ISG Buyers Guide\u2122 f\u00fcr Contact Center Advanced deckt die notwendigen Grundfunktionen f\u00fcr den Betrieb eines Contact Centers ab und bietet zus\u00e4tzlich fortschrittliche Funktionen zur Integration von CX-Teams innerhalb des Unternehmens.<\/p>\n<p>Dieser Bericht ist nicht mehr verf\u00fcgbar<\/p>\n<\/article>\n<\/article>\n<\/div>\n<\/header>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Mit der h\u00f6chsten Bewertung in der Kategorie &#8218;Manageability&#8216; freut sich Content Guru, als &#8218;Exemplary Vendor&#8216; im 2024 ISG Research Buyers Guide ausgezeichnet worden zu sein.<\/p>\n","protected":false},"featured_media":6010,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[46],"resource_type":[4],"resource_folder":[72],"class_list":["post-4612","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_topic-fuehrend-in-cx-ki","resource_type-whitepapers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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