{"id":4582,"date":"2024-03-12T16:43:00","date_gmt":"2024-03-12T16:43:00","guid":{"rendered":"https:\/\/contentguru.wpenginepowered.com\/de-de\/?post_type=resource&#038;p=4582"},"modified":"2026-02-19T14:20:34","modified_gmt":"2026-02-19T14:20:34","slug":"analyse-zu-contact-center-und-ki","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/analyse-zu-contact-center-und-ki\/","title":{"rendered":"Kundenkontakt optimieren: KI oder Employee Experience (EX) priorisieren?"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block notranslate no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Whitepapers<\/div>\n                                <h1>Kundenkontakt optimieren: KI oder Employee Experience (EX) priorisieren?<\/h1>\n                <div class=\"publish-date\">Published: M\u00e4rz 12th 2024<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block notranslate no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <header class=\"flex space-x-4\">\n<div class=\"space-y-2\">\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\">\n<header class=\"flex space-x-4\">\n<div class=\"space-y-2\">\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\">\n<h2>Downloade jetzt den vollst\u00e4ndigen Bericht.<\/h2>\n<p>&nbsp;<\/p>\n<\/article>\n<\/div>\n<\/header>\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\">Was sind die Pl\u00e4ne, Antriebsgr\u00fcnde und Hindernisse in Unternehmen bei der Investition in digitalen Kundenkontakt? Vor welchen komplexen Entscheidungen und Herausforderungen stehen Unternehmen in den Niederlanden und Deutschland, wenn es um Investitionen in die Employee Experience (EX) geht?Die zunehmende Automatisierung des Kundenkontakts bringt nicht nur Ver\u00e4nderungen in der Kundenerfahrung, sondern auch in den T\u00e4tigkeiten der Kundenservicemitarbeitenden mit sich. Um ein umfassendes Bild davon zu erhalten, wie weit Contact Center in der Digitalisierung ihres Kundenkontakts vorangeschritten sind, haben das Fachmagazin\u00a0<i>Ziptone<\/i>\u00a0in Zusammenarbeit mit Content Guru und MarketResponse untersucht, welche Pl\u00e4ne Unternehmen im Bereich K\u00fcnstliche Intelligenz (KI) haben und welche Motivationen sowie Herausforderungen dabei eine Rolle spielen.<\/p>\n<p>Erhalte jetzt den vollst\u00e4ndigen Bericht.<\/p>\n<\/article>\n<\/article>\n<\/div>\n<\/header>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p><\/p>\n<form id=\"mktoForm_1064\"><\/form>\n<p><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Was sind die Pl\u00e4ne, Antriebsgr\u00fcnde und Hindernisse in Unternehmen bei der Investition in digitalen Kundenkontakt? Vor welchen komplexen Entscheidungen und Herausforderungen stehen Unternehmen in den Niederlanden und Deutschland, wenn es um Investitionen in die Employee Experience (EX) geht?<\/p>\n","protected":false},"featured_media":6011,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[46,43],"resource_type":[4],"resource_folder":[72],"class_list":["post-4582","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_topic-fuehrend-in-cx-ki","resource_topic-mitarbeiter-engagement","resource_type-whitepapers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kundenkontakt optimieren: KI oder Employee Experience (EX) priorisieren? - Deutsch<\/title>\n<meta name=\"description\" content=\"We asked a selection of senior business leaders, current and former chief constables, program professionals, academics, and other experts to give us their advice on navigating the challenging digital transformation road ahead.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/analyse-zu-contact-center-und-ki\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kundenkontakt optimieren: KI oder Employee Experience (EX) priorisieren? 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