{"id":2588,"date":"2024-04-25T12:00:42","date_gmt":"2024-04-25T12:00:42","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&p=2588"},"modified":"2025-07-16T08:38:57","modified_gmt":"2025-07-16T08:38:57","slug":"content-guru-named-a-strong-performer-in-the-2024-gartner-ccaas-voice-of-the-customer-report","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/news\/content-guru-named-a-strong-performer-in-the-2024-gartner-ccaas-voice-of-the-customer-report\/","title":{"rendered":"Content Guru im Gartner\u00ae CcaaS Voice of the Customer Report 2024 als \u201eStrong Performer\u201d ausgezeichnet"},"content":{"rendered":"\n\n
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News<\/div>\n

Content Guru im Gartner\u00ae CcaaS Voice of the Customer Report 2024 als \u201eStrong Performer\u201d ausgezeichnet<\/h1>\n
Published: April 25th 2024<\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Content Guru wurde au\u00dferdem mit einer Customers‘ Choice Auszeichnung f\u00fcr das Segment \u201eMidsize Enterprise\u201c und die Marktregion Europa, Naher Osten und Afrika (EMEA) geehrt.<\/em><\/p>\n

Content Guru, einer der weltweit gr\u00f6\u00dften Anbieter von Cloud-basierten Contact Center- und Customer Experience (CX)-Technologien, gab heute bekannt, dass das Unternehmen im aktuellen Contact Center as a Service (CCaaS) Voice of the Customer Report als \u201eStrong Performer\u201c bewertet wurde. Zudem erhielt Content Guru zwei Customers\u2019 Choice Auszeichnungen in zwei unterschiedlichen Segmenten, basierend auf 54 Bewertungen auf Gartner Peer Insights\u2122 bis November 2023.<\/p>\n

Im Contact Center as a Service Markt ver\u00f6ffentlichte Gartner Peer Insights in einem Zeitraum von 18 Monaten bis zum 30. November 2023 insgesamt 1.444 Bewertungen. Content Guru erreichte dabei die h\u00f6chste Gesamtbewertung von 4,8 von 5 Punkten sowie eine der h\u00f6chsten Werte bei der Empfehlungsbereitschaft mit 95 Prozent. Content Guru wurde zudem im oberen rechten Bereich des Customers\u2019 Choice Quadranten f\u00fcr mittelst\u00e4ndische Unternehmen sowie in der EMEA-Region positioniert. Dar\u00fcber hinaus gab der Bericht an, dass 95 Prozent der Kunden, die eine Bewertung abgegeben haben, Content Guru weiterempfehlen w\u00fcrden.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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\u201eDie Unterst\u00fctzung unserer schnell wachsenden Kundenbasis ist entscheidend f\u00fcr unseren Erfolg. Wir freuen uns sehr, als \u201aStrong Performer\u2018 ausgezeichnet worden zu sein und zudem zwei \u201aCustomers\u2019 Choice Segment Distinctions\u2018 erhalten zu haben\u201c, erkl\u00e4rte Sam Fuller, Customer Success Director bei Content Guru<\/strong>. \u201eWir begleiten unsere Kunden von Beginn ihrer Projekte an und unterst\u00fctzen sie bei jedem Schritt, inklusive praxisnaher Schulungen und Bewertungssitzungen, um sicherzustellen, dass sie das Beste aus storm\u00ae<\/sub><\/strong> herausholen. Unser kundenorientierter Ansatz unterscheidet uns am Markt, und wir freuen uns darauf, unsere Zusammenarbeit mit Kunden fortzusetzen, damit sie jedes Mal erstklassige Erlebnisse liefern k\u00f6nnen.\u201c<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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 <\/p>\n

Gartner, Voice of the Customer for Contact Center as a Service, Peer Contributors, 30 January 2024<\/em><\/p>\n

GARTNER is a registered trademark and service mark, and PEER INSIGHTS is a trademark and service mark, of Gartner, Inc. and\/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.<\/em><\/p>\n

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.<\/em><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"

Content Guru wurde im neuesten \u201eVoice of the Customer\u201c-Report f\u00fcr Contact Center as a Service (CCaaS) als \u201eStrong Performer\u201c ausgezeichnet.<\/p>\n","protected":false},"featured_media":224,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[],"resource_type":[47],"resource_folder":[74],"class_list":["post-2588","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-news"],"acf":[],"yoast_head":"\nContent Guru im Gartner\u00ae CcaaS Voice of the Customer Report 2024 als \u201eStrong Performer\u201d ausgezeichnet - Deutsch<\/title>\n<meta name=\"description\" content=\"Content Guru wurde im neuesten \u201eVoice of the Customer\u201c-Report f\u00fcr Contact Center as a Service (CCaaS) als \u201eStrong Performer\u201c ausgezeichnet.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/de-de\/ressourcen\/news\/content-guru-named-a-strong-performer-in-the-2024-gartner-ccaas-voice-of-the-customer-report\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Content Guru im Gartner\u00ae CcaaS Voice of the Customer Report 2024 als \u201eStrong Performer\u201d ausgezeichnet - 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