{"id":2508,"date":"2024-06-26T17:06:49","date_gmt":"2024-06-26T17:06:49","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=2508"},"modified":"2025-09-24T10:32:14","modified_gmt":"2025-09-24T10:32:14","slug":"content-guru-s-storm-platform-wins-enterprise-solution-of-the-year-at-it-europa-channel-awards-2024","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/news\/content-guru-s-storm-platform-wins-enterprise-solution-of-the-year-at-it-europa-channel-awards-2024\/","title":{"rendered":"Content Guru\u2019s storm Plattform gewinnt Enterprise Solution of the Year bei den IT Europa Channel Awards 2024"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">News<\/div>\n                                <h1>Content Guru\u2019s storm Plattform gewinnt Enterprise Solution of the Year bei den IT Europa Channel Awards 2024<\/h1>\n                <div class=\"publish-date\">Published: Juni 26th 2024<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p data-start=\"169\" data-end=\"532\">Content Gurus Contact Center as a Service Plattform <strong>storm<\/strong> wurde bei den IT Europa Channel Awards 2024 als \u201eEnterprise Solution of the Year\u201c ausgezeichnet. Die Awards ehren herausragende Technologien und Organisationen der IT-Branche. <strong>storm<\/strong> \u00fcberzeugte die Jury durch seine transformierende Wirkung und den messbaren Mehrwert, den die Plattform ihren Kunden bietet.<\/p>\n<p data-start=\"534\" data-end=\"1015\">Besonderes Augenmerk legte die Jury auf die erfolgreiche Zusammenarbeit zwischen Content Guru, der britischen Driver and Vehicle Licensing Agency (DVLA) und dem Technologiepartner Wavenet. Das gemeinsame Projekt verhalf der DVLA zu einem historischen Erfolg. In der UK Customer Satisfaction Index wurde sie als am st\u00e4rksten verbesserte \u00f6ffentliche Organisation Gro\u00dfbritanniens ausgezeichnet. Die DVLA setzt damit neue Ma\u00dfst\u00e4be in Sachen digitaler Innovation im \u00f6ffentlichen Sektor.<\/p>\n<p data-start=\"1017\" data-end=\"1583\">Im Rahmen ihrer digitalen Transformationsstrategie entschied sich die DVLA f\u00fcr die Einf\u00fchrung der <strong>storm<\/strong> Plattform, um ihre Contact Center Prozesse zu modernisieren und das Kundenerlebnis zu optimieren. Durch den Einsatz der integrierten KI Funktionen von <strong>storm<\/strong> konnte die DVLA ihre Ressourcen effizienter nutzen und ihren Mitarbeitenden flexibles Arbeiten erm\u00f6glichen. Die Anbindung an das integrierte Wissensmanagement System von <strong>storm<\/strong> erm\u00f6glichte einen schnelleren Informationszugriff, reduzierte Bearbeitungszeiten und sorgte f\u00fcr eine konsistente Servicequalit\u00e4t.<\/p>\n<p data-start=\"1585\" data-end=\"1765\">Ein weiterer Meilenstein war die Integration von storm MACHINE AGENT, einer KI basierten Chatl\u00f6sung, die den B\u00fcrgerdialog direkt \u00fcber die Webseite gov.uk automatisiert unterst\u00fctzt.<\/p>\n<p data-start=\"1767\" data-end=\"1976\">Die Innovationskraft dieser Partnerschaft wurde zus\u00e4tzlich bei den <a href=\"\/en-gb\/resources\/news\/content-guru-and-dvla-wins-best-technology-partnership-at-2024-cca-global-excellence-awards\">CCA Global Excellence Awards 2024<\/a> gew\u00fcrdigt, wo die DVLA und Content Guru gemeinsam den Preis f\u00fcr die Beste Technologiepartnerschaft gewannen.<\/p>\n<p data-start=\"1978\" data-end=\"2379\">\u201eDer Einsatz von <strong>storm<\/strong> bei der DVLA zeigt eindrucksvoll, wie moderne CX Technologie \u00f6ffentliche Dienstleistungen transformieren kann\u201c, kommentiert <strong>Edward Winfield, Director Global Partnerships bei Content Guru<\/strong>. \u201e<strong>storm<\/strong> ist ein zentraler Treiber der digitalen Transformation der DVLA und hebt deren Servicequalit\u00e4t auf ein neues Niveau. Wir freuen uns darauf, diesen Erfolgskurs gemeinsam fortzusetzen.\u201c<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Content Gurus CCaaS-Plattform storm\u00ae gewinnt \u201eEnterprise Solution of the Year\u201c bei den IT Europa Channel Awards 2024.<\/p>\n","protected":false},"featured_media":1496,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[],"resource_type":[47],"resource_folder":[74],"class_list":["post-2508","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Content Guru\u2019s storm Plattform gewinnt Enterprise Solution of the Year bei den IT Europa Channel Awards 2024 - Deutsch<\/title>\n<meta name=\"description\" content=\"Content Gurus CCaaS-Plattform storm\u00ae gewinnt \u201eEnterprise Solution of the Year\u201c bei den IT Europa Channel Awards 2024\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/de-de\/ressourcen\/news\/content-guru-s-storm-platform-wins-enterprise-solution-of-the-year-at-it-europa-channel-awards-2024\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Content Guru\u2019s storm Plattform gewinnt Enterprise Solution of the Year bei den IT Europa Channel Awards 2024 - 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