{"id":1951,"date":"2022-06-17T13:46:24","date_gmt":"2022-06-17T13:46:24","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&p=1951"},"modified":"2025-04-30T10:33:59","modified_gmt":"2025-04-30T10:33:59","slug":"uk-power-networks","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/kundenerfolgsgeschichten\/uk-power-networks\/","title":{"rendered":"UK Power Networks"},"content":{"rendered":"\n\n
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Erfolgsgeschichten unserer Kunden<\/div>\n

UK Power Networks<\/h1>\n
Published: Juni 17th 2022<\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Erfolg durch intelligente Automatisierung und digitale Innovation<\/b><\/h2>\n

UK Power Networks, bekannt als der kosteneffizienteste Verteilnetzbetreiber, setzt konsequent auf modernste Technologien, um den wachsenden Kundenanforderungen gerecht zu werden. Gemeinsam mit Content Guru hat das Unternehmen eine transformative digitale Strategie entwickelt, die intelligente Automatisierung, Digital Shift und Self-Service-L\u00f6sungen nahtlos integriert.<\/p>\n

Diese zukunftsweisenden Ans\u00e4tze erm\u00f6glichen nicht nur eine erhebliche Steigerung der Betriebseffizienz, sondern sichern auch eine konstant hohe Servicequalit\u00e4t. Durch die Verbindung von Technologie und Kundenzentrierung erzielt UK Power Networks au\u00dfergew\u00f6hnliche Ergebnisse in der Kundenzufriedenheit \u2013 ein Modell f\u00fcr nachhaltigen Erfolg in der Branche.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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\"UK<\/div>\n

Skalierbarkeit und Belastbarkeit sind bei extremen Wetterbedingungen entscheidend. Anrufe, bei denen es potenziell um Leben und Tod geht, m\u00fcssen selbstverst\u00e4ndlich sofort bearbeitet werden. Im Durchschnitt erhalten wir t\u00e4glich 1.200 Anrufe. St\u00f6rungen k\u00f6nnen allerdings dazu f\u00fchren, dass es erheblich mehr werden. Vor Kurzem gab es einen Zwischenfall, infolgedessen 50.000 Kunden vom Stromnetz getrennt waren. In den ersten zehn Minuten haben wir 400 Anrufe erhalten. Wir konnten jedoch schnell reagieren und \u00fcber das Sprachdialogsystem eine Nachricht bereitstellen, die Anrufer aus der betroffenen Region \u00fcber die Situation in Kenntnis setzte.<\/i><\/p>\n

Da sie die ben\u00f6tigten Informationen damit erhalten hatten, konnten die Kunden die Leitung danach freigeben. Es ist fantastisch, dass wir dieses ungeheure Kontaktaufkommen so effektiv bew\u00e4ltigen k\u00f6nnen!<\/i><\/p>\n<\/div>\n

UK Power Networks<\/div>\n
Contact Center Manager Service Delivery Manager<\/div>\n <\/div>\n <\/div>\n\n
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Erfolgsgeschichte herunterladen<\/h2>\n
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Fill out a few details and receive a flyer detailing how UK Power Networks:\u00a0<\/article>\n<\/div>\n<\/div>\n
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  • 15 neue Kontaktkan\u00e4le und 50 % weniger Wiederholungsanrufe dank proaktiver\u00a0storm<\/b>\u00ae<\/sub><\/span>-SMS-Funktionen<\/li>\n
  • Industrieweit f\u00fchrende Reaktionszeiten mit durchschnittlich weniger als drei Sekunden bis zur Anrufannahme.<\/li>\n
  • 94 % Einhaltung der Service-Levels, Vermeidung von Vertragsstrafen und sogar Qualifizierung f\u00fcr Incentive-Boni.<\/li>\n
  • Abgebrochene Anrufe unter 0.002% und 10.000% verarbeitetes Kontaktaufkommen \u00fcber dem Normalwert.<\/li>\n<\/ul>\n<\/div>\n

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    <\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"

    Entdecken Sie, wie storm\u00ae 1000 %+ normale Kontaktniveaus f\u00fcr UK Power Networks bew\u00e4ltigt.<\/p>\n","protected":false},"featured_media":224,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[55],"resource_topic":[36,44,42],"resource_type":[13],"resource_folder":[73],"class_list":["post-1951","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_industry-versorgungsunternehmen","resource_topic-in-grossem-massstab","resource_topic-digitale-transformation","resource_topic-individuelle-integrationen-loesungen","resource_type-kundenerfolgsgeschichten"],"acf":[],"yoast_head":"\nUK Power Networks - Content Guru DACH<\/title>\n<meta name=\"description\" content=\"Entdecken Sie, wie storm\u00ae 1000 %+ normale Kontaktniveaus f\u00fcr UK Power Networks bew\u00e4ltigt.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/de-de\/ressourcen\/kundenerfolgsgeschichten\/uk-power-networks\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UK Power Networks - 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