{"id":1841,"date":"2022-06-17T12:13:57","date_gmt":"2022-06-17T12:13:57","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&p=1841"},"modified":"2025-04-30T11:19:38","modified_gmt":"2025-04-30T11:19:38","slug":"rail-delivery-group","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/kundenerfolgsgeschichten\/rail-delivery-group\/","title":{"rendered":"Rail Delivery Group"},"content":{"rendered":"\n\n
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Erfolgsgeschichten unserer Kunden<\/div>\n

Rail Delivery Group<\/h1>\n
Published: Juni 17th 2022<\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Die Rail Delivery Group ben\u00f6tigt st\u00e4ndigen Zugriff auf unternehmenskritische Informationsdienste. Sie ist jedoch unvorhersehbaren St\u00f6rungen \u2013 etwa Wetterereignissen \u2013 ausgesetzt, die zu einem Anstieg des Kontaktaufkommens f\u00fchren k\u00f6nnen. Diese St\u00f6rungen f\u00fchrten vormals bisweilen zur \u00dcberlastung der Kommunikationssysteme. Es w\u00e4re jedoch nicht wirtschaftlich gewesen, stattdessen standortgebundene Ger\u00e4te oder gehostete Dienste einzusetzen, da diese selten ausgelastet gewesen w\u00e4ren.<\/p>\n

RDG entschied sich daher, die Plattform von storm<\/strong>\u00ae<\/sub> Content Guru zu nutzen. So war es m\u00f6glich, jedes beliebige Kontaktvolumen \u00fcber verschiedene Kan\u00e4le im Contact Center zu bew\u00e4ltigen. Die umfangreichen On-Demand-F\u00e4higkeiten von storm<\/b>\u00a0unterst\u00fctzten RDG dabei, w\u00e4hrend des schwersten Winters seit 25 Jahren Kontaktaufkommen zu bew\u00e4ltigen, die \u00fcber 13-mal \u00fcber dem Durchschnitt lagen. Die volle Kapazit\u00e4t der Plattform war dabei noch nicht einmal erreicht.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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\u201cAnfangs haben wir mit\u00a0<\/i>storm<\/b>\u00a0gearbeitet, um die Skalierbarkeit der Plattform als Puffer zu nutzen. Etwa dann, wenn unsere Systeme aufgrund von Wetterereignissen erh\u00f6hte Nachfragesch\u00fcbe bew\u00e4ltigen mussten. Der Zugang zur vollen Kapazit\u00e4t von\u00a0<\/i>storm<\/b>\u00a0gibt uns die Sicherheit, auch extreme Anforderungen erf\u00fcllen zu k\u00f6nnen.<\/i><\/p>\n<\/article>\n
Aufgrund des modularen Charakters der Plattform sind wir in der Lage, bei Bedarf neue Funktionen einzuf\u00fchren. Diese erm\u00f6glichen es uns, die Omnichannel-Erwartungen unserer Kunden zu erf\u00fcllen und sofort Informationen bereitzustellen \u2013 ganz unabh\u00e4ngig davon, welchen Interaktionskanal sie nutzen, wo sie sich befinden oder wie sp\u00e4t es ist.<\/i>\u201d<\/p>\n<\/article>\n<\/div>\n
Rail Delivery Group<\/div>\n
Senior Service Delivery Manager<\/div>\n <\/div>\n <\/div>\n\n
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Fallstudie herunterladen<\/h2>\n
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Fill out a few details and receive a flyer detailing how the Rail Delivery Group:\u00a0<\/article>\n<\/div>\n<\/div>\n
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  • \u00dcber 95 % Genauigkeit bei der Interpretation von Kundentextnachrichten und der entsprechenden Antwort mit passenden Reiseinformationen.<\/li>\n
  • Um identifizierte Probleme zu l\u00f6sen, stellt das Team von National Rail Enquiries t\u00e4glich mehr als 50 Aktualisierungen zur Verf\u00fcgung, die sich mithilfe von Self-Service-Tools abrufen lassen.<\/li>\n
  • Echtzeit-Zugriff auf aktuelle Daten (inklusive \u00c4nderungsm\u00f6glichkeiten) \u00fcber Telefon oder sicheres Webportal \u2013 von jedem Ort aus.<\/li>\n
  • Exaktere Unternehmensberichte durch sekundengenaue Erfassung von Kundendaten aus den Services der Rail Delivery Group.<\/li>\n<\/ul>\n<\/div>\n

     <\/p>\n

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    <\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"

    Die Rail Delivery Group ben\u00f6tigt st\u00e4ndigen Zugriff auf unternehmenskritische Informationsdienste. 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