{"id":1605,"date":"2022-06-17T11:12:20","date_gmt":"2022-06-17T11:12:20","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&p=1605"},"modified":"2025-12-30T11:21:29","modified_gmt":"2025-12-30T11:21:29","slug":"nhs-111-london","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/kundenerfolgsgeschichten\/nhs-111-london\/","title":{"rendered":"NHS 111 London"},"content":{"rendered":"\n\n
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Erfolgsgeschichten unserer Kunden<\/div>\n

NHS 111 London<\/h1>\n
Published: Juni 17th 2022<\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Der Hotline-Service NHS 111 London nutzt eine Patient-Relationship-Management-L\u00f6sung (PRM), die Informationen aus verschiedenen medizinischen und pflegedienstlichen Systemen zusammenf\u00fchrt. Mithilfe von\u00a0storm<\/b>\u00ae<\/sub><\/span>\u00a0bestimmt die L\u00f6sung automatisch, wie Interaktionen zu steuern sind. Zur Entscheidungsfindung werden Faktoren wie die H\u00e4ufigkeit der Kontaktaufnahme oder die Krankengeschichte der Anrufer herangezogen. Da diese Herangehensweise die direkte Weiterleitung an den jeweils am besten geeigneten medizinischen Ansprechpartner erm\u00f6glicht, hat sich die Zufriedenheit der Patienten erheblich verbessert.<\/p>\n

Die Echtzeit- und Verlaufsberichtsfunktionen von\u00a0storm<\/b>\u00a0erm\u00f6glichen es dem Team von NHS 111 London zudem, sich entwickelnde Epidemien zu erkennen und die am st\u00e4rksten betroffenen Regionen der Hauptstadt zu identifizieren.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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\u201cDie Plattform\u00a0<\/i>storm<\/b>\u00a0bietet eine Vielzahl von Funktionen, die die Arbeitsweise von NHS 111 in London grundlegend ver\u00e4ndert haben. Wir freuen uns sehr darauf, mit\u00a0<\/i>storm<\/b>\u00a0weitere Funktionen zu implementieren, die uns bei der Verwirklichung unserer Digitalisierungsziele unterst\u00fctzen. Am wichtigsten ist jedoch, dass wir sowohl die Erfahrung der Londoner, die NHS 111 anrufen, als auch die Behandlungsergebnisse unserer Patienten erheblich verbessert haben. Wir k\u00f6nnen sicherstellen, dass sie auf Anhieb die Unterst\u00fctzung erhalten, die sie brauchen.\u201d<\/i><\/p>\n<\/div>\n

NHS London SHA<\/div>\n
Head of Service Redesign & Innovation (Integrated Urgent Care)<\/div>\n <\/div>\n <\/div>\n\n
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Fallstudie herunterladen<\/h2>\n
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  • Bereitstellung innerhalb von\u00a02 Monaten\u00a0<\/b>bei Bew\u00e4ltigung jedes Bedarfsniveaus<\/li>\n
  • Reduzierung der Krankentransporte um mehr als\u00a050%<\/b><\/li>\n
  • Die Wahrscheinlichkeit, dass NHS 111 die Anliegen der Anrufer abschlie\u00dfend l\u00f6st, konnte um das 5-fache gesteigert werden.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n

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    Entdecken Sie, wie NHS 111 die storm\u00ae CX-L\u00f6sung innerhalb von nur zwei Monaten implementiert hat.<\/p>\n","protected":false},"featured_media":224,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"resource_industry":[60],"resource_topic":[36,44,42,43],"resource_type":[13],"resource_folder":[73],"class_list":["post-1605","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_industry-gesundheitswesen","resource_topic-in-grossem-massstab","resource_topic-digitale-transformation","resource_topic-individuelle-integrationen-loesungen","resource_topic-mitarbeiter-engagement","resource_type-kundenerfolgsgeschichten"],"acf":[],"yoast_head":"\nNHS 111 London - Content Guru DACH<\/title>\n<meta name=\"description\" content=\"Entdecken Sie, wie NHS 111 die storm\u00ae CX-L\u00f6sung von Content Guru innerhalb von nur zwei Monaten implementiert hat.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/de-de\/ressourcen\/kundenerfolgsgeschichten\/nhs-111-london\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NHS 111 London - 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