{"id":1107,"date":"2024-04-26T00:00:06","date_gmt":"2024-04-26T00:00:06","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&p=1107"},"modified":"2026-02-19T14:20:03","modified_gmt":"2026-02-19T14:20:03","slug":"2024-gartner-voice-of-the-customer-fur-ccaas","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/2024-gartner-voice-of-the-customer-fur-ccaas\/","title":{"rendered":"2024 Gartner\u00ae Voice of the Customer f\u00fcr CCaaS"},"content":{"rendered":"\n\n
\n\n \n\n\n
\n
\n
Whitepapers<\/div>\n

2024 Gartner\u00ae Voice of the Customer f\u00fcr CCaaS<\/h1>\n
Published: April 26th 2024<\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
\n\n \n\n\n
\n
\n
\n
\n

Erhalten Sie jetzt den vollst\u00e4ndigen Bericht.<\/h2>\n

Content Guru ist Anbieter von Omnichannel Cloud Contact Center-L\u00f6sungen, der Unternehmen hilft, die beste Kundenansprache und -erfahrung zu gew\u00e4hrleisten.<\/p>\n

Gartner, Inc. liefert handlungsorientierte, objektive Einblicke f\u00fcr F\u00fchrungskr\u00e4fte und ihre Teams.<\/p>\n

\u201eVoice of the Customer\u201c ist eine umfangreiche Datenerhebung, die Bewertungen von Gartner Peer Insights zu Erkenntnissen f\u00fcr IT-Entscheidungstr\u00e4ger zusammenfasst.<\/p>\n

Im Markt f\u00fcr Contact Center as a Service hat Gartner Peer Insights im 18-Monats-Zeitraum bis zum 30. November 2023 1.444 Rezensionen und Bewertungen ver\u00f6ffentlicht. Content Guru erhielt hier die h\u00f6chste Gesamtbewertung (4,8\/5) und eine der h\u00f6chsten Weiterempfehlungsquoten (95%) auf der Grundlage von 54 Bewertungen im November 2023. Content Guru wurde au\u00dferdem im oberen rechten Quadranten der ‚Customers‘ Choice‘ f\u00fcr mittelgro\u00dfe Unternehmen und in der gesamten EMEA-Region platziert.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

\n\n \n\n\n
\n
\n
\n
\n

Gartner, Voice of the Customer for Contact Center as a Service, Peer Contributors, 30 January 2024<\/i><\/p>\n

GARTNER is a registered trademark and service mark, and PEER INSIGHTS is a trademark and service mark, of Gartner, Inc. and\/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.<\/i><\/p>\n

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.<\/i><\/p>\n

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Content Guru.<\/i><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"

Content Guru als ‚Strong Performer\u2018 im Gartner CCaaS Voice of the Customer Report 2024<\/p>\n","protected":false},"featured_media":6011,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[46],"resource_type":[4],"resource_folder":[72],"class_list":["post-1107","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_topic-fuehrend-in-cx-ki","resource_type-whitepapers"],"acf":[],"yoast_head":"\n2024 Gartner\u00ae Voice of the Customer f\u00fcr CCaaS - Content Guru<\/title>\n<meta name=\"description\" content=\"Content Guru als 'Strong Performer\u2018 im Gartner CCaaS Voice of the Customer Report 2024\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/2024-gartner-voice-of-the-customer-fur-ccaas\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2024 Gartner\u00ae Voice of the Customer f\u00fcr CCaaS - Content Guru\" \/>\n<meta property=\"og:description\" content=\"Content Guru als 'Strong Performer\u2018 im Gartner CCaaS Voice of the Customer Report 2024\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/2024-gartner-voice-of-the-customer-fur-ccaas\/\" \/>\n<meta property=\"og:site_name\" content=\"Deutsch\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ContentGuruLtd\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-19T14:20:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/whitepapers-3-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1463\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@cgchirp\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"2\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/ressourcen\\\/whitepapers\\\/2024-gartner-voice-of-the-customer-fur-ccaas\\\/\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/ressourcen\\\/whitepapers\\\/2024-gartner-voice-of-the-customer-fur-ccaas\\\/\",\"name\":\"2024 Gartner\u00ae Voice of the Customer f\u00fcr CCaaS - Content Guru\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/ressourcen\\\/whitepapers\\\/2024-gartner-voice-of-the-customer-fur-ccaas\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/ressourcen\\\/whitepapers\\\/2024-gartner-voice-of-the-customer-fur-ccaas\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/wp-content\\\/uploads\\\/sites\\\/9\\\/2026\\\/02\\\/whitepapers-3-scaled.jpg\",\"datePublished\":\"2024-04-26T00:00:06+00:00\",\"dateModified\":\"2026-02-19T14:20:03+00:00\",\"description\":\"Content Guru als 'Strong Performer\u2018 im Gartner CCaaS Voice of the Customer Report 2024\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/ressourcen\\\/whitepapers\\\/2024-gartner-voice-of-the-customer-fur-ccaas\\\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/ressourcen\\\/whitepapers\\\/2024-gartner-voice-of-the-customer-fur-ccaas\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/ressourcen\\\/whitepapers\\\/2024-gartner-voice-of-the-customer-fur-ccaas\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/wp-content\\\/uploads\\\/sites\\\/9\\\/2026\\\/02\\\/whitepapers-3-scaled.jpg\",\"contentUrl\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/wp-content\\\/uploads\\\/sites\\\/9\\\/2026\\\/02\\\/whitepapers-3-scaled.jpg\",\"width\":2560,\"height\":1463,\"caption\":\"whitepapers (3)\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/ressourcen\\\/whitepapers\\\/2024-gartner-voice-of-the-customer-fur-ccaas\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"2024 Gartner\u00ae Voice of the Customer f\u00fcr CCaaS\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/#website\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/\",\"name\":\"Deutsch - Content Guru\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/#organization\",\"name\":\"Content Guru\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/wp-content\\\/uploads\\\/sites\\\/9\\\/2025\\\/02\\\/CG-Logo-Dark-Blue_Outlines-1.svg\",\"contentUrl\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/wp-content\\\/uploads\\\/sites\\\/9\\\/2025\\\/02\\\/CG-Logo-Dark-Blue_Outlines-1.svg\",\"width\":\"1024\",\"height\":\"1024\",\"caption\":\"Content Guru\"},\"image\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/de-de\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ContentGuruLtd\",\"https:\\\/\\\/x.com\\\/cgchirp\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"2024 Gartner\u00ae Voice of the Customer f\u00fcr CCaaS - Content Guru","description":"Content Guru als 'Strong Performer\u2018 im Gartner CCaaS Voice of the Customer Report 2024","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/2024-gartner-voice-of-the-customer-fur-ccaas\/","og_locale":"de_DE","og_type":"article","og_title":"2024 Gartner\u00ae Voice of the Customer f\u00fcr CCaaS - Content Guru","og_description":"Content Guru als 'Strong Performer\u2018 im Gartner CCaaS Voice of the Customer Report 2024","og_url":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/2024-gartner-voice-of-the-customer-fur-ccaas\/","og_site_name":"Deutsch","article_publisher":"https:\/\/www.facebook.com\/ContentGuruLtd","article_modified_time":"2026-02-19T14:20:03+00:00","og_image":[{"width":2560,"height":1463,"url":"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/whitepapers-3-scaled.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@cgchirp","twitter_misc":{"Gesch\u00e4tzte Lesezeit":"2\u00a0Minuten"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/2024-gartner-voice-of-the-customer-fur-ccaas\/","url":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/2024-gartner-voice-of-the-customer-fur-ccaas\/","name":"2024 Gartner\u00ae Voice of the Customer f\u00fcr CCaaS - Content Guru","isPartOf":{"@id":"https:\/\/www.contentguru.com\/de-de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/2024-gartner-voice-of-the-customer-fur-ccaas\/#primaryimage"},"image":{"@id":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/2024-gartner-voice-of-the-customer-fur-ccaas\/#primaryimage"},"thumbnailUrl":"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/whitepapers-3-scaled.jpg","datePublished":"2024-04-26T00:00:06+00:00","dateModified":"2026-02-19T14:20:03+00:00","description":"Content Guru als 'Strong Performer\u2018 im Gartner CCaaS Voice of the Customer Report 2024","breadcrumb":{"@id":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/2024-gartner-voice-of-the-customer-fur-ccaas\/#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/2024-gartner-voice-of-the-customer-fur-ccaas\/"]}]},{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/2024-gartner-voice-of-the-customer-fur-ccaas\/#primaryimage","url":"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/whitepapers-3-scaled.jpg","contentUrl":"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/whitepapers-3-scaled.jpg","width":2560,"height":1463,"caption":"whitepapers (3)"},{"@type":"BreadcrumbList","@id":"https:\/\/www.contentguru.com\/de-de\/ressourcen\/whitepapers\/2024-gartner-voice-of-the-customer-fur-ccaas\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.contentguru.com\/de-de\/"},{"@type":"ListItem","position":2,"name":"2024 Gartner\u00ae Voice of the Customer f\u00fcr CCaaS"}]},{"@type":"WebSite","@id":"https:\/\/www.contentguru.com\/de-de\/#website","url":"https:\/\/www.contentguru.com\/de-de\/","name":"Deutsch - Content Guru","description":"","publisher":{"@id":"https:\/\/www.contentguru.com\/de-de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.contentguru.com\/de-de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de"},{"@type":"Organization","@id":"https:\/\/www.contentguru.com\/de-de\/#organization","name":"Content Guru","url":"https:\/\/www.contentguru.com\/de-de\/","logo":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.contentguru.com\/de-de\/#\/schema\/logo\/image\/","url":"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2025\/02\/CG-Logo-Dark-Blue_Outlines-1.svg","contentUrl":"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2025\/02\/CG-Logo-Dark-Blue_Outlines-1.svg","width":"1024","height":"1024","caption":"Content Guru"},"image":{"@id":"https:\/\/www.contentguru.com\/de-de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ContentGuruLtd","https:\/\/x.com\/cgchirp"]}]}},"_links":{"self":[{"href":"https:\/\/www.contentguru.com\/de-de\/wp-json\/wp\/v2\/resource\/1107","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.contentguru.com\/de-de\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/www.contentguru.com\/de-de\/wp-json\/wp\/v2\/types\/resource"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.contentguru.com\/de-de\/wp-json\/wp\/v2\/media\/6011"}],"wp:attachment":[{"href":"https:\/\/www.contentguru.com\/de-de\/wp-json\/wp\/v2\/media?parent=1107"}],"wp:term":[{"taxonomy":"resource_industry","embeddable":true,"href":"https:\/\/www.contentguru.com\/de-de\/wp-json\/wp\/v2\/resource_industry?post=1107"},{"taxonomy":"resource_topic","embeddable":true,"href":"https:\/\/www.contentguru.com\/de-de\/wp-json\/wp\/v2\/resource_topic?post=1107"},{"taxonomy":"resource_type","embeddable":true,"href":"https:\/\/www.contentguru.com\/de-de\/wp-json\/wp\/v2\/resource_type?post=1107"},{"taxonomy":"resource_folder","embeddable":true,"href":"https:\/\/www.contentguru.com\/de-de\/wp-json\/wp\/v2\/resource_folder?post=1107"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}