{"id":767,"date":"2025-02-14T15:55:34","date_gmt":"2025-02-14T15:55:34","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=767"},"modified":"2026-02-13T16:23:45","modified_gmt":"2026-02-13T16:23:45","slug":"digitale-und-soziale-medien","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/de-de\/produkte\/storm-cx\/omnichannel\/digitale-und-soziale-medien\/","title":{"rendered":"Digitale &amp; soziale Medien"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin padding-both has-bg\" style=\"background-color:#ddf3fc;\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                            <h4 class=\"section-title h5\"><span class=\"notranslate\"> <strong> storm<sub>\u00ae<\/sub> <\/strong> CONTACT: DIGITAL\u2122 <\/span><\/h4>\n<h1>Leistungsstarke soziale und digitale Erlebnisse<\/h1>\n<h4><span style=\"font-weight: 400\">Bieten Sie ein echtes Omnichannel-Erlebnis mit unserem Portfolio digitaler und sozialer Customer Experience-L\u00f6sungen.<\/span><\/h4>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-boxed-content toast-block no-margin padding-top\"> \n\n                    <div class=\"section-title-area\">\n                <div class=\"container\">\n                                        <h2 class=\"section-title h2\">Nahtlose soziale und digitale CX<\/h2>\n                                            <div class=\"section-description\"><p><i><span style=\"font-weight: 400\">Entdecken Sie digital versierte CX mit <\/span><\/i><b><i>storm<\/i><\/b><i><span style=\"font-weight: 400\"> CONTACT: DIGITAL \u2013 dem digitalen Portfolio der Omnichannel CCaaS-L\u00f6sung von Content Guru.<\/span><\/i><\/p>\n<\/div>\n                                    <\/div>\n            <\/div>\n        \n\n\n<div class=\"boxed-content-wrapper with-box\">\n    <div class=\"container\">\n        <div class=\"boxed-content \" style=\"background-color:#0c2943;color:#f8f9eb\">\n                        <div class=\"box-background-image\" style=\"background-image:url('https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2025\/02\/c4dcf3a9e4b519d13241b7c103ff462b.jpg')\"><\/div>\n            \n            \n            <div class=\"boxed-content-text\">\n                <h3>CX f\u00fcr Digital Natives<\/h3>\n<p><span style=\"font-weight: 400\">Ihre Kunden sind digital Natives. Sie nutzen t\u00e4glich soziale und digitale Kan\u00e4le, um mit Freunden, Familie und Kollegen zu kommunizieren. Warum sollte Ihr Unternehmen da anders sein?<\/span><\/p>\n<p><span style=\"font-weight: 400\">Gro\u00dfartige CX beginnt damit, die Kunden dort abzuholen, wo sie sind. Die Unterst\u00fctzung digitaler und sozialer Kan\u00e4le ist der n\u00e4chste Schritt in Ihrer Kundenkommunikation.<\/span><\/p>\n            <\/div>\n                        <div class=\"boxed-content-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/complete-control-ai-e1770902194359.png\" class=\"attachment-full size-full\" alt=\"complete-control-ai-\" srcset=\"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/complete-control-ai-e1770902194359.png 768w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/complete-control-ai-e1770902194359-300x200.png 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/>                            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-boxed-content toast-block no-margin no-padding\"> \n\n        \n\n\n<div class=\"boxed-content-wrapper with-box\">\n    <div class=\"container\">\n        <div class=\"boxed-content reversed\" style=\"background-color:#ddf3fc;color:#0c2943\">\n            \n                        <div class=\"boxed-content-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Omni-Channel-CX.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Omni-Channel-CX.jpg 768w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Omni-Channel-CX-300x200.jpg 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/>                            <\/div>\n            \n            <div class=\"boxed-content-text\">\n                <h3>Echtes Omnichannel-Erlebnis<\/h3>\n<p><b>storm <\/b><span style=\"font-weight: 400\">CONTACT: DIGITAL bietet ein echtes Omnichannel-Erlebnis. Interaktionen k\u00f6nnen nahtlos zwischen verschiedenen Kan\u00e4len wechseln, ohne den Gespr\u00e4chsfluss zu unterbrechen.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Kunden und Agenten k\u00f6nnen nach Belieben zwischen Kan\u00e4len wechseln, um sicherzustellen, dass sie immer den richtigen Kanal zur L\u00f6sung von Kundenanliegen nutzen.<\/span><\/p>\n            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-boxed-content toast-block no-margin no-padding\"> \n\n        \n\n\n<div class=\"boxed-content-wrapper with-box\">\n    <div class=\"container\">\n        <div class=\"boxed-content \" style=\"background-color:#f8f9eb;color:\">\n            \n            \n            <div class=\"boxed-content-text\">\n                <h3><span style=\"font-weight: 400\">Video Made Easy<\/span><\/h3>\n<p>Integriert mit storm LINK erm\u00f6glicht storm CONTACT: DIGITAL sofortige Videoanrufe. Agenten senden den Kunden einen Link per SMS, der einen Videoanruf startet, ohne die Interaktion zu unterbrechen.<\/p>\n<p>Die Video-Funktion gibt den Agenten ein neues Ma\u00df an Details zu Kundenanliegen, sodass sie schnellere und zuverl\u00e4ssige L\u00f6sungen bieten k\u00f6nnen.<\/p>\n            <\/div>\n                        <div class=\"boxed-content-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1396\" src=\"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Back-Office-Optimization-1-scaled.png\" class=\"attachment-full size-full\" alt=\"Back Office Optimization 1\" srcset=\"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Back-Office-Optimization-1-scaled.png 2560w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Back-Office-Optimization-1-300x164.png 300w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Back-Office-Optimization-1-1024x559.png 1024w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Back-Office-Optimization-1-768x419.png 768w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Back-Office-Optimization-1-1536x838.png 1536w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Back-Office-Optimization-1-2048x1117.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>                            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-boxed-content toast-block no-margin no-padding\"> \n\n        \n\n\n<div class=\"boxed-content-wrapper with-box\">\n    <div class=\"container\">\n        <div class=\"boxed-content reversed\" style=\"background-color:#0c2943;color:#f8f9eb\">\n                        <div class=\"box-background-image\" style=\"background-image:url('https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2025\/02\/c4dcf3a9e4b519d13241b7c103ff462b.jpg')\"><\/div>\n            \n                        <div class=\"boxed-content-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1396\" src=\"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Financial-6-scaled.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Financial-6-scaled.png 2560w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Financial-6-300x164.png 300w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Financial-6-1024x559.png 1024w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Financial-6-768x419.png 768w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Financial-6-1536x838.png 1536w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Financial-6-2048x1117.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>                            <\/div>\n            \n            <div class=\"boxed-content-text\">\n                <h3>Daten-gesteuerte Interaktionen<\/h3>\n<p><b>storm<\/b><span style=\"font-weight: 400\"> CONTACT: DIGITAL integriert sich mit unserer nativen Customer Data Platform, um vollst\u00e4ndige Kundeninformationen und Interaktionshistorie neben jedem Kontakt anzuzeigen.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Ihre Agenten erhalten alles, was sie ben\u00f6tigen, um eine effiziente und hyper-personalisierte Erfahrung f\u00fcr jeden Kunden zu liefern.<\/span><\/p>\n            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-boxed-content toast-block no-margin no-padding\"> \n\n        \n\n\n<div class=\"boxed-content-wrapper with-box\">\n    <div class=\"container\">\n        <div class=\"boxed-content \" style=\"background-color:#ddf3fc;color:\">\n            \n            \n            <div class=\"boxed-content-text\">\n                <h3>Omnichannel KI<\/h3>\n<p><span style=\"font-weight: 400\">Nicht jeder Kontakt erfordert menschliche Intervention. Der Schl\u00fcssel zu kosteneffizienter CX ist intelligente Automatisierung.<\/span><\/p>\n<p><b>storm<\/b><span style=\"font-weight: 400\"> CONTACT: DIGITAL unterst\u00fctzt KI-gest\u00fctzte Selfservice-L\u00f6sungen \u00fcber digitale Kan\u00e4le mit <\/span><b>storm<\/b><span style=\"font-weight: 400\"> MACHINE AGENT; virtuellen KI-Agenten, die 24\/7 konversative Kundeninteraktionen erm\u00f6glichen.<\/span><\/p>\n            <\/div>\n                        <div class=\"boxed-content-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1396\" src=\"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Financial-7-scaled.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Financial-7-scaled.png 2560w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Financial-7-300x164.png 300w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Financial-7-1024x559.png 1024w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Financial-7-768x419.png 768w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Financial-7-1536x838.png 1536w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Financial-7-2048x1117.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>                            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-boxed-content toast-block no-margin no-padding\"> \n\n        \n\n\n<div class=\"boxed-content-wrapper with-box\">\n    <div class=\"container\">\n        <div class=\"boxed-content reversed\" style=\"background-color:#f8f9eb;color:\">\n            \n                        <div class=\"boxed-content-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1396\" src=\"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Financial-10-scaled.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Financial-10-scaled.png 2560w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Financial-10-300x164.png 300w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Financial-10-1024x559.png 1024w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Financial-10-768x419.png 768w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Financial-10-1536x838.png 1536w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2026\/02\/Financial-10-2048x1117.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>                            <\/div>\n            \n            <div class=\"boxed-content-text\">\n                <h3>Pixel-genaues Recording<\/h3>\n<p><span style=\"font-weight: 400\">Jeder Kanal z\u00e4hlt. Soziale und digitale Kan\u00e4le m\u00fcssen die gleichen Qualit\u00e4tsstandards, sowie Sprache entsprechen. <\/span><b>storm<\/b><span style=\"font-weight: 400\"> CONTACT: DIGITAL macht dies einfach.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Jede digitale und soziale Interaktion wird automatisch durch unsere Omnichannel-Aufzeichnungsl\u00f6sung <\/span><b>storm<\/b><span style=\"font-weight: 400\"> SCREEN RECORDER erfasst, um vollst\u00e4ndige Compliance-Konformit\u00e4t zu gew\u00e4hrleisten.<\/span><\/p>\n            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-contact-form toast-block no-margin no-padding\"> \n\n                    <div class=\"section-title-area\">\n                <div class=\"container\">\n                                        <h2 class=\"section-title h3\">Sie m\u00f6chten mehr erfahren?<\/h2>\n                                            <div class=\"section-description\"><p><span style=\"font-weight: 400\">Teilen Sie uns ein paar Details mit und erhalten Sie eine ausf\u00fchrliche \u00dcbersicht \u00fcber die Funktionen von <\/span><b>storm<\/b><span style=\"font-weight: 400\"> CONTACT: DIGITAL direkt per E-Mail.<\/span><\/p>\n<\/div>\n                                    <\/div>\n            <\/div>\n        \n\n\n    <div class=\"contact-form-wrapper\">\n        <div class=\"container\">\n            <div class=\"contact-form-area\">\n                <form id=\"mktoForm_1062\"><\/form>\n                \n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":763,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-767","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Digitale &amp; 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