{"id":753,"date":"2025-02-14T15:50:16","date_gmt":"2025-02-14T15:50:16","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=753"},"modified":"2026-02-17T13:37:13","modified_gmt":"2026-02-17T13:37:13","slug":"inbound","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/de-de\/produkte\/storm-cx\/journey\/inbound\/","title":{"rendered":"Inbound Customer Experience"},"content":{"rendered":"\n\n
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storm<\/strong>\u00ae<\/sub> INBOUND\u2122<\/span><\/h4>\n

Intelligentes Omnichannel Routing<\/h1>\n

Erf\u00fcllen Sie die Bed\u00fcrfnisse jedes Kunden mit leistungsstarkem Inbound-Contact-Routing.<\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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KI-gest\u00fctzte Inbound-Kundeninteraktionen<\/h2>\n

storm <\/i><\/b>INBOUND\u2122 ist eine omnichannel, KI-gest\u00fctzte Inbound-Engagement-L\u00f6sung, mit der Ihr Unternehmen erstklassige Customer Experience bieten kann.<\/span><\/i><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Contact Routing mit nur einem Klick<\/h3>\n

Hervorragende CX beginnt mit Kontrolle \u2013 Kontrolle \u00fcber eingehende Kontakte, Routing und Nummern-Management.<\/span><\/p>\n

storm<\/b> INBOUND bietet vollst\u00e4ndige Kontrolle \u00fcber Ihr Nummern-Management und erm\u00f6glicht es Ihnen, Anrufweiterleitungen per Klick anzupassen \u2013 ohne Wartezeiten beim Telefonanbieter. Verkn\u00fcpfen Sie Agenten mit beliebigen Ihrer Inbound-Nummern, unabh\u00e4ngig davon, ob sie im B\u00fcro oder von zu Hause aus arbeiten.<\/span><\/p>\n <\/div>\n

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Omnichannel-Erlebnisse<\/h3>\n

storm<\/b> INBOUND erm\u00f6glicht intelligentes Routing eingehender Kontakte \u00fcber alle Kan\u00e4le \u2013 sei es Telefon, Webchat, SMS oder Social Media.<\/span><\/p>\n

Durch den Einsatz von Intelligent Automated Contact Distribution (iACD\u00ae<\/sub>) werden Anfragen dem am besten verf\u00fcgbaren menschlichen oder virtuellen Agenten zugewiesen.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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KI-gest\u00fctzte Kontaktanalyse<\/h3>\n

storm <\/b>INBOUND nutzt KI zur Datenextraktion aus digitalen Interaktionen, um Agenten relevante Informationen und Wissen bereitzustellen.<\/span><\/p>\n

Durch die Analyse eingehender Kontakte k\u00f6nnen wiederkehrende Herausforderungen erkannt und proaktive L\u00f6sungen entwickelt werden, um Kundenbed\u00fcrfnisse schneller zu erf\u00fcllen.<\/span><\/p>\n <\/div>\n

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Umfassende Berichterstattung<\/h3>\n

Echtzeit- und historische Analysen von Inbound-Interaktionen liefern wertvolle Einblicke in die Customer Journey.<\/span><\/p>\n

storm<\/b> INBOUND integriert sich in unsere leistungsstarke Reporting-L\u00f6sung, um Schwachstellen zu identifizieren und eine vollst\u00e4ndige Sicht auf die Contact-Center-Performance zu erm\u00f6glichen.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Leistungsstarke Service-Erstellung<\/h3>\n

storm <\/b>INBOUND vereint all Ihre geografischen und nicht-geografischen Nummern in einer einzigen, intuitiven Oberfl\u00e4che.<\/span><\/p>\n

Mit INBOUND k\u00f6nnen Sie Contact-Routing sofort anpassen \u2013 ganz ohne Wartezeiten bei Ihrem Netzbetreiber.<\/span><\/p>\n <\/div>\n

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Sie m\u00f6chten mehr erfahren?<\/h2>\n

Teilen Sie uns ein paar Details mit und erhalten Sie eine ausf\u00fchrliche \u00dcbersicht \u00fcber die Funktionen von <\/span>storm<\/b> INBOUND direkt per E-Mail.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":742,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-753","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nInbound Customer Experience - Content Guru<\/title>\n<meta name=\"description\" content=\"Entdecken Sie storm\u00ae INBOUND\u2122, das Nummernmanagement-System, das Ihre Kommunikation optimiert und nahtlose CX-Erlebnisse erm\u00f6glicht.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/de-de\/produkte\/storm-cx\/journey\/inbound\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Inbound Customer Experience - 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