{"id":740,"date":"2025-02-14T15:46:48","date_gmt":"2025-02-14T15:46:48","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=740"},"modified":"2026-02-16T17:14:07","modified_gmt":"2026-02-16T17:14:07","slug":"servicenow-integration","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/de-de\/produkte\/storm-cx\/daten-und-integrationen\/servicenow-integration\/","title":{"rendered":"ServiceNow-Integration"},"content":{"rendered":"\n\n
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storm<\/strong>\u00ae<\/sub> INTEGRATE\u2122 ServiceNow<\/span><\/h4>\n

CX Case Management mit ServiceNow<\/h1>\n

Vollst\u00e4ndig integriertes Case Management und Ticketing.<\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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ServiceNow CRM-Integration<\/h2>\n

storm<\/i><\/b>\u00ae<\/sub> INTEGRATE\u2122: ServiceNow erm\u00f6glicht effektives Case Management durch ein einziges, \u00fcbersichtliches Interface und gibt den Agenten sofortigen Zugang zu Informationen aus ServiceNow neben ihren Contact-Center-Tools.<\/span><\/i><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Nahtloses Case Management<\/h3>\n

Ihr Contact Center verwendet eine Vielzahl unterschiedlicher Systeme. Ihre Agenten ben\u00f6tigen Zugriff auf isolierte Informationen in einer einzigen Oberfl\u00e4che.<\/span><\/p>\n

storm<\/b> INTEGRATE: ServiceNow erm\u00f6glicht nahtloses Case Management im Contact Center und hilft, eine durchgehende Kundenservice-Erfahrung zu bieten.<\/span><\/p>\n <\/div>\n

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Kommunikation und Daten vereinheitlichen<\/h3>\n

Die Vermeidung von Datensilos ist der Schl\u00fcssel zu einem sehr guten Kundenservice. Speisen Sie Informationen aus ServiceNow in Ihr Contact Center ein, um eine 360-Grad-Sicht auf den Kunden zu erhalten.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Der Produktivit\u00e4ts-Boost<\/h3>\n

Nutzen Sie intelligente Automatisierung, um manuelle Aufgaben zu eliminieren. ServiceNow-Fallinformationen werden beim Kundenkontakt automatisch auf dem Bildschirm des Agenten angezeigt. Neue F\u00e4lle werden automatisch erstellt, wenn n\u00f6tig. Dadurch haben Agenten mehr Zeit, sich mit komplexeren und wertvolleren Aufgaben zu besch\u00e4ftigen.<\/span><\/p>\n <\/div>\n

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Omnichannel Case Management<\/span><\/h3>\n

Sammeln Sie Daten aus allen Kan\u00e4len. Holen Sie sich die neuesten ServiceNow-Informationen aus jedem Kanal, um vollst\u00e4ndige Zuverl\u00e4ssigkeit zu gew\u00e4hrleisten.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Sie m\u00f6chten mehr erfahren?<\/h2>\n

Teilen Sie uns ein paar Details mit, und erhalten Sie eine ausf\u00fchrliche \u00dcbersicht \u00fcber die Funktionen von <\/span>storm <\/b>INTEGRATE: ServiceNow <\/span>direkt per E-Mail<\/span>.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":692,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-740","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nCX Case Management mit ServiceNow - Content Guru<\/title>\n<meta name=\"description\" content=\"Vollst\u00e4ndig integriertes Case Management und Ticketing.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/de-de\/produkte\/storm-cx\/daten-und-integrationen\/servicenow-integration\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CX Case Management mit ServiceNow - 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