{"id":732,"date":"2025-02-14T15:44:49","date_gmt":"2025-02-14T15:44:49","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=732"},"modified":"2026-02-17T10:27:51","modified_gmt":"2026-02-17T10:27:51","slug":"knowledge-management","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/de-de\/produkte\/storm-cx\/daten-und-integrationen\/knowledge-management\/","title":{"rendered":"Knowledge Management"},"content":{"rendered":"\n\n
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storm<\/strong>\u00ae<\/sub> CKS\u00ae<\/sub> KNOWLEDGE MANAGEMENT\u2122<\/span><\/h4>\n

Customer Service Knowledge Management<\/h1>\n

St\u00e4rken Sie Ihre Agenten und vereinheitlichen Sie Ihre Knowledge-Base f\u00fcr eine verbesserte CX.<\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Knowledge Management und Demokratisierung<\/h2>\n

storm<\/i><\/b>\u00ae<\/sub> CKS\u00ae<\/sub> KNOWLEDGE MANAGEMENT\u2122 ist ein Tool zur Erstellung und Verwaltung von Informationen, das die First Contact Resolution Rate erh\u00f6ht und die durchschnittliche Bearbeitungszeit reduziert.<\/span><\/i><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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St\u00e4rken Sie Ihr Team<\/h3>\n

Wenn Ihre Kunden Kontakt aufnehmen, suchen sie nach Antworten. Ihre Agenten m\u00fcssen sie bereitstellen. Sind diese Antworten langsam, inkonsistent oder unzureichend, leidet Ihre Customer Experience.<\/span><\/p>\n

storm\u00ae<\/sub><\/b> CKS\u00ae<\/sub>: KNOWLEDGE MANAGEMENT bringt Ihr gesamtes Wissen auf eine einzige, funktionsreiche Plattform, sodass Kunden die ben\u00f6tigten Antworten genau dann erhalten, wenn sie sie brauchen.<\/span><\/p>\n <\/div>\n

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Wissen zentralisieren<\/h3>\n

B\u00fcndeln Sie das Wissen Ihres gesamten Unternehmens auf einer einzigen Plattform. Artikel werden in Knowledge Bases gruppiert und durch Variablen gesteuert.<\/span><\/p>\n

Der Ersteller einer Knowledge Base kann Artikel und Entscheidungsb\u00e4ume hinzuf\u00fcgen, um die Navigation zu erleichtern. \u00c4nderungen werden automatisch mitgeteilt, sodass alle Autoren stets auf dem neuesten Stand bleiben und Konsistenz sichergestellt wird.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Intelligente Entscheidungsb\u00e4ume<\/h3>\n

F\u00fchren Sie Ihre Kunden zu den Antworten, die sie ben\u00f6tigen. Entscheidungsb\u00e4ume leiten Kunden und Agenten durch Ihre Knowledge Bases bis zur optimalen L\u00f6sung.<\/span><\/p>\n

Effektives Knowledge Management senkt Schulungskosten f\u00fcr Agenten und erm\u00f6glicht Kunden einen Selfservice. Reduzieren Sie die Zeit, die f\u00fcr die Suche nach Antworten ben\u00f6tigt wird.<\/span><\/p>\n <\/div>\n

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KI-gest\u00fctzte Zusammenfassungen<\/h3>\n

Generative KI-gest\u00fctzte Bildschirm-Pop-ups pr\u00e4sentieren Knowledge-Artikel und Entscheidungsb\u00e4ume direkt in <\/span>storm\u00ae<\/sub><\/b> DTA\u00ae<\/sub>, der Agentenoberfl\u00e4che.<\/span><\/p>\n

Diese Pop-ups fassen Artikel zusammen und liefern dem Agenten w\u00e4hrend einer Kundeninteraktion schnell die relevantesten Informationen.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Interne & externe Schnittstellen<\/h3>\n

Passen Sie Ihr Knowledge an die Bed\u00fcrfnisse Ihrer Kunden an. Legen Sie einfach fest, welche Artikel f\u00fcr Kunden und Agenten verf\u00fcgbar sind, um sensible Informationen zu sch\u00fctzen.<\/span><\/p>\n

Durch gezielte Ver\u00f6ffentlichungen k\u00f6nnen Sie problemlos steuern, welche Artikel f\u00fcr unterschiedliche Zielgruppen zug\u00e4nglich sind.<\/span><\/p>\n <\/div>\n

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Sie m\u00f6chten mehr erfahren?<\/h2>\n

Teilen Sie uns ein paar Details mit und erhalten Sie eine ausf\u00fchrliche \u00dcbersicht \u00fcber die Funktionen von <\/span>storm<\/b> KNOWLEDGE MANAGEMENT <\/span>direkt per E-Mail.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":692,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-732","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nKnowledge Management - Content Guru<\/title>\n<meta name=\"description\" content=\"St\u00e4rken Sie Ihre Agenten und vereinheitlichen Sie Ihre Knowledge-Base f\u00fcr eine verbesserte CX.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/de-de\/produkte\/storm-cx\/daten-und-integrationen\/knowledge-management\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Knowledge Management - 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