{"id":659,"date":"2025-02-14T15:22:24","date_gmt":"2025-02-14T15:22:24","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=659"},"modified":"2026-02-12T10:17:56","modified_gmt":"2026-02-12T10:17:56","slug":"storm-cx","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/de-de\/produkte\/storm-cx\/","title":{"rendered":"storm CX"},"content":{"rendered":"\n\n
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Wir sind STARK in CX<\/h1>\n

Alle Kan\u00e4le. Eine Plattform. Maximale Kundenerlebnisse.<\/b> Mit storm, <\/strong>der weltweit f\u00fchrenden Cloud-Plattform f\u00fcr Customer Experience, steuern Sie Omnichannel-, Omnidata- und KI-gest\u00fctzte Interaktionen zentral und m\u00fchelos \u00fcber eine einheitliche Oberfl\u00e4che.<\/span><\/p>\n<\/div>\n

\n storm entdecken<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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L\u00f6sungen, die sich an Ihre Bed\u00fcrfnisse anpassen<\/h2>\n

Die <\/span>storm <\/b><\/span> Plattform verfolgt einen modularen Ansatz f\u00fcr Customer Experience. Gemeinsam mit Ihnen entwickeln wir eine ma\u00dfgeschneiderte L\u00f6sung, die perfekt zu Ihrem Unternehmen passt.<\/span><\/p>\n

Mit Erfahrung in allen Branchen und Unternehmensgr\u00f6\u00dfen sowie weltweiter Verf\u00fcgbarkeit bieten unsere L\u00f6sungen Skalierbarkeit, Verf\u00fcgbarkeit und messbare Verbesserungen der Kundenzufriedenheit (CSAT).<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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In drei Schritten zum CX-Erfolg<\/h2>\n <\/div>\n <\/div>\n \n\n\n
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Die storm Customer Experience Plattform ist die weltweit skalierbarste und zuverl\u00e4ssigste L\u00f6sung. Als einziges CCaaS-System wird sie von Notfalldiensten genutzt.<\/h4>\n

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Skalieren Sie Ihre KI \u00fcber den Proof of Concept hinaus mit der brain KI-Steuerungsebene \u2013 Automatisierung vor, w\u00e4hrend und nach jeder Kundeninteraktion.<\/h4>\n

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Maximieren Sie die IT-Synergie mit der storm Customer Data Platform. Ihre Agenten erhalten die richtigen Daten zur richtigen Zeit, um eine gute CX zu liefern.<\/h4>\n

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Cloud Customer Experience<\/h3>\n

Ihre Kunden erwarten erstklassigen Service sofort, \u00fcber jeden Kanal, zu jeder Zeit. Unsere modularen L\u00f6sungen erm\u00f6glichen es Ihnen, nur das zu bezahlen, was Sie wirklich ben\u00f6tigen.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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storm\u00ae<\/sub> CONTACT\u2122<\/h4>\n

Das weltweit f\u00fchrende Contact Center f\u00fcr hohe Volumen.<\/p>\n

storm\u00ae<\/sub> CONTACT\u2122<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Service-Erstellung und -Management<\/h2>\n

Ihre Team sollte sich nciht die ganze Zeit mit Codieren besch\u00e4ftigen. Sie brauchen intuitive Oberfl\u00e4chen, die die Service-Erstellung erleichtern, <\/span>Berichte optimieren und Ihr Unternehmen st\u00e4rken.<\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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storm FLOW<\/h4>\n

Gute CX auf Knopfdruck, ganz ohne Programmierung.<\/p>\n

storm\u00ae<\/sub> FLOW\u2122\u00a0<\/div>\n <\/div>\n
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storm CONDUCTOR<\/h4>\n

Erm\u00f6glichen Sie regionalen Teams, lokale Serviceanpassungen vorzunehmen.<\/p>\n

storm\u00ae<\/sub> CONDUCTOR\u2122\u00a0<\/div>\n <\/div>\n
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storm VIEW<\/h4>\n

Eine einheitliche Reporting-Oberfl\u00e4che mit Echtzeit-Einblicken in Ihre Kundenkommunikation.<\/p>\n

storm\u00ae<\/sub> VIEW\u2122\u00a0<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Workforce Engagement Management<\/h2>\n

Eine gute<\/span> CX beginnt mit gro\u00dfartigen Agenten. Erhalten Sie eine vollst\u00e4ndige 360-Grad-Sicht auf die Leistung Ihres Contact Centers und auf individueller Ebene.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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storm WFM<\/h4>\n

KI-gest\u00fctzte Einsatzplanung und Nachfrageprognosen.<\/p>\n

storm\u00ae<\/sub> WFM\u2122<\/div>\n <\/div>\n
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storm QM<\/h4>\n

Ein umfassendes KI-Toolkit f\u00fcr das Qualit\u00e4tsmanagement.<\/p>\n

storm\u00ae<\/sub> QM\u2122<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Daten und Integration<\/h2>\n

Eine gute Customer Experience basiert auf IT-Synergie. Entscheidend ist, dass Kundendaten sofort dort verf\u00fcgbar sind, wo sie gebraucht werden. Eine leistungsstarke Customer Data Platform verbindet Ihr gesamtes IT-\u00d6kosystem auf einer KI-gesteuerten Omnidata-Plattform.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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storm CKS<\/h4>\n

Schaffen Sie eine 360\u00b0-Ansicht Ihrer Kundendaten mit unserer Customer Data Platform.<\/p>\n

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storm Knowledge Management<\/h4>\n

Unterst\u00fctzen Sie Ihre Agenten mit relevanten Wissensartikeln und KI-generierten Skriptvorschl\u00e4gen.<\/p>\n

storm\u00ae<\/sub> Knowledge Management\u2122<\/div>\n <\/div>\n
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storm INTEGRATE<\/h4>\n

Nutzen Sie IT-Synergien mit unserer Bibliothek aus Tausenden von individuellen und vorgefertigten Integrationen.<\/p>\n

storm\u00ae<\/sub> INTEGRATE\u2122<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Unified Communications<\/h2>\n

Ohne reibungslose Back-Office-Prozesse leidet Ihre externe Kommunikation. St\u00f6rungen in der internen Kommunikation wirken sich direkt auf Ihre Kunden aus. Sie ben\u00f6tigen eine UC-L\u00f6sung, die IT-Synergien f\u00f6rdert.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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storm UC<\/h4>\n

Gehen Sie den Schritt in die Cloud und verwalten Sie Ihre gesamte Telefonie in einer einzigen 360\u00b0-Benutzeroberfl\u00e4che.<\/p>\n

storm\u00ae<\/sub> UC\u2122<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":292,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-659","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nHigh Volume Contact Center L\u00f6sung - Content Guru<\/title>\n<meta name=\"description\" content=\"Die Customer Experience- und Contact Center-L\u00f6sung storm\u00ae CONTACT von Content Guru hilft Unternehmen, die Kundenzufriedenheit zu verbessern.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/de-de\/produkte\/storm-cx\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"High Volume Contact Center L\u00f6sung - 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