{"id":5569,"date":"2025-08-18T13:06:23","date_gmt":"2025-08-18T13:06:23","guid":{"rendered":"https:\/\/contentgurustg.wpenginepowered.com\/de-de\/?page_id=5569"},"modified":"2025-12-30T11:59:34","modified_gmt":"2025-12-30T11:59:34","slug":"storm-lite-agent","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/de-de\/produkte\/storm-cx\/cloud-customer-experience\/cx-loesung-kmu\/storm-lite-agent\/","title":{"rendered":"storm LITE Agent"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin padding-both has-bg\" style=\"background-color:#ddf3fc;\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                            <h4 class=\"section-title h5\"><strong>storm<\/strong><sub>\u00ae<\/sub> LITE\u2122<\/h4>\n<h1>Agent<\/h1>\n<h4><\/h4>\n<p>&nbsp;<\/p>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n                    <div class=\"section-title-area\">\n                <div class=\"container\">\n                                        <h2 class=\"section-title h3\">The Desktop Task Assistant (DTA<sub>\u00ae<\/sub>) \u2013 eine einheitliche Bedienoberfl\u00e4che f\u00fcr Ihre Agenten<\/h2>\n                                            <div class=\"section-description\"><p>Agenten k\u00f6nnen \u00fcber ihren Browser auf <strong>storm<\/strong><sub>\u00ae<\/sub> DTA<sub>\u00ae<\/sub> (Desktop Task Assistant) zugreifen, um Anrufe anzunehmen oder digitale Kommunikationskan\u00e4le zu bedienen. Sie k\u00f6nnen entscheiden, ob Ihre Mitarbeiter (Agenten) \u00fcber Sprache, digital oder kanal\u00fcbergreifend mit Ihren Gesch\u00e4ftspartnern kommunizieren.<\/p>\n<p><strong>storm<\/strong> DTA ist ein intuitiver Online-Desktop f\u00fcr Agenten, der als Teil einer <strong>storm<\/strong> LITE\u2122-L\u00f6sung zur Verarbeitung von Multichannel-Kommunikationen verwendet werden kann. Mit DTA k\u00f6nnen Agenten dynamisch in einer intuitiven Benutzeroberfl\u00e4che auf eingehende Kommunikationen reagieren (d. h. Sprachanrufe, E-Mails, SMS, Social-Media-Nachrichten und Webchats).<\/p>\n<\/div>\n                                    <\/div>\n            <\/div>\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both has-bg\" style=\"background-color:#ddf3fc;\"> \n\n                    <div class=\"section-title-area\">\n                <div class=\"container\">\n                                        <h2 class=\"section-title h3\">Hauptmerkmale von DTA<\/h2>\n                                    <\/div>\n            <\/div>\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(3, 1fr)\">\n                                    <div class=\"col \">\n                        <p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1417 aligncenter\" src=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/02\/Laptop_117_1-1.png\" alt=\"\" width=\"140\" height=\"140\" \/><\/p>\n<p style=\"text-align: center\">F\u00fcr Sprachanrufe kann ein Agentenskript auf dem Bildschirm angezeigt werden, das Agenten hilft, auf einheitliche Weise mit Anrufern zu sprechen.<\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1298 size-full aligncenter\" src=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/02\/Padlock_124_1-1.png\" alt=\"\" width=\"140\" height=\"140\" \/><\/p>\n<p style=\"text-align: center\">WCAG 2.1 AA-konform, gew\u00e4hrleistet Barrierefreiheit und problemlose Nutzung f\u00fcr alle, minimiert Schulungsanforderungen und maximiert das Kundenerlebnis.<\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1296 size-full aligncenter\" src=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/02\/Omnichannel_125_1-1.png\" alt=\"\" width=\"140\" height=\"140\" \/><\/p>\n<p style=\"text-align: center\">Omnichannel-f\u00e4hig \u2013 Kommunikation mit Kunden \u00fcber Sprache, SMS, Social Media, Webchat und andere digitale Kan\u00e4le.<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-boxed-content toast-block no-margin no-padding\"> \n\n        \n\n\n<div class=\"boxed-content-wrapper with-box\">\n    <div class=\"container\">\n        <div class=\"boxed-content reversed\" style=\"background-color:#f8f9eb;color:\">\n            \n                        <div class=\"boxed-content-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"1078\" height=\"757\" src=\"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2025\/02\/during.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2025\/02\/during.png 1078w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2025\/02\/during-300x211.png 300w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2025\/02\/during-1024x719.png 1024w, https:\/\/www.contentguru.com\/de-de\/wp-content\/uploads\/sites\/9\/2025\/02\/during-768x539.png 768w\" sizes=\"auto, (max-width: 1078px) 100vw, 1078px\" \/>                            <\/div>\n            \n            <div class=\"boxed-content-text\">\n                <h3>Eine CX-L\u00f6sung, die mit Ihnen w\u00e4chst<\/h3>\n<p><span style=\"font-weight: 400\">Wenn Ihr Unternehmen w\u00e4chst, werden auch Ihre CX-Anforderungen komplexer. <\/span><b>storm <\/b><span style=\"font-weight: 400\">LITE erm\u00f6glicht eine einfache Migration auf die vollst\u00e4ndige <\/span><b>storm<\/b><span style=\"font-weight: 400\">-L\u00f6sung, wenn Sie sie ben\u00f6tigen.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Wir stehen Ihnen zur Seite und unterst\u00fctzen herausragende CX in jeder Phase Ihrer Reise.<\/span><\/p>\n<p><a class=\"button\" href=\"https:\/\/www.contentguru.com\/de-de\/produkte\/storm-cx\/cloud-customer-experience\/cx-loesung-kmu\/storm-lite-preise\/\">Preise<\/a><\/p>\n            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":0,"parent":682,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[75],"class_list":["post-5569","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- 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