{"id":3070,"date":"2025-02-19T11:35:30","date_gmt":"2025-02-19T11:35:30","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=3070"},"modified":"2026-02-17T10:15:48","modified_gmt":"2026-02-17T10:15:48","slug":"salesforce-integration","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/de-de\/produkte\/storm-cx\/daten-und-integrationen\/salesforce-integration\/","title":{"rendered":"Salesforce-Integration"},"content":{"rendered":"\n\n
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storm<\/strong>\u00ae<\/sub> INTEGRATE\u2122 Salesforce<\/span><\/h4>\n

Integration mit Salesforce<\/h1>\n

Die vollst\u00e4ndige Interaktionshistorie eines Kunden \u2013 alles an einem Ort.<\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Salesforce CRM-Integration<\/h2>\n

storm\u00ae<\/sub> <\/b>INTEGRATE\u2122: Salesforce ist die Integrationsl\u00f6sung zwischen der <\/span>storm<\/b> CX-Plattform und dem beliebten CRM-Tool Salesforce. Die Integration erm\u00f6glicht es den Agenten im <\/span>storm<\/b> Contact Center, ihren Arbeitsbereich, <\/span>storm<\/b> DTA\u00ae<\/sub>, innerhalb des Salesforce-Portals auszuf\u00fchren und auf die Daten zuzugreifen, die sie f\u00fcr einen gro\u00dfartigen Kundenservice ben\u00f6tigen.<\/span><\/em><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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IT-Synergien f\u00fcr CX<\/h3>\n

Die Integration Ihrer Gesch\u00e4ftssysteme und bevorzugten Apps, wie z. B. CRMs, mit Ihrer Customer Experience (CX)-L\u00f6sung ist entscheidend, um vernetzte, personalisierte Erlebnisse zu schaffen.<\/span><\/p>\n

Erm\u00f6glichen Sie es Ihren Agenten, Daten in einer einheitlichen Oberfl\u00e4che anzuzeigen, zusammen mit ihren Omnichannel-Interaktionen und -Steuerungen \u2013 kein Suchen mehr in verschiedenen Apps und auf mehreren Bildschirmen.<\/span><\/p>\n <\/div>\n

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Eine einzige, einheitliche Oberfl\u00e4che<\/h3>\n

Um hyper-personalisierte Interaktionen zu bieten, ben\u00f6tigen Ihre Agenten Daten.<\/span><\/p>\n

Salesforce-Daten (Kontakte und zugeh\u00f6rige F\u00e4lle) werden automatisch auf dem Desktop des Agenten angezeigt, wenn ein Kunde an ihn weitergeleitet wird.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Push and Pull Data<\/span><\/h3>\n

storm<\/b> sendet und empf\u00e4ngt Daten an\/aus Salesforce, um sicherzustellen, dass kritische Kundendaten immer zug\u00e4nglich sind.<\/span><\/p>\n

Abgeschlossene Interaktionen k\u00f6nnen mit einem Abschlusscode versehen werden, um das Ergebnis anzuzeigen, und eine Aufzeichnung der Interaktion wird sowohl in der <\/span>storm<\/b>-Datenbank als auch in der Salesforce-CRM-Datenbank gespeichert.<\/span><\/p>\n <\/div>\n

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Integriertes Workforce Management<\/h3>\n

storm <\/b>erm\u00f6glicht es, die Agentenaktivit\u00e4t und Leistung w\u00e4hrend des Arbeitstages zu beobachten.<\/span><\/p>\n

Die Salesforce-Aktivit\u00e4ten eines Agenten werden automatisch in <\/span>storm<\/b> erfasst und beobachtet, wodurch Vorgesetzte Echtzeit-Einblicke in ihre Belegschaft erhalten.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Sie m\u00f6chten mehr erfahren?<\/h2>\n

Teilen Sie uns ein paar Details mit und erhalten Sie eine ausf\u00fchrliche \u00dcbersicht \u00fcber die Funktionen von <\/span>storm<\/b> INTEGRATE direkt per E-Mail.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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