Cloud contact centre pioneer Content Guru has strengthened its successful relationship with Verint by becoming a Verified Interactions and Workforce Management (WFM) Support Partner.
Content Guru has acted as a systems integrator for Verint since 2016, delivering an enhanced agent experience by bringing together the companies’ capabilities and cutting-edge technology. As a Support Partner, Content Guru will be able to deliver an end-to-end solution with Verint for every aspect of the contact centre service through its multi-award winning platform, storm®.
Verint Systems Inc. is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimisation and cyber intelligence. Over 10,000 organisations in more than 180 countries — including over 85 percent of the Fortune 100 — count on intelligence from Verint solutions to make more informed, effective and timely decisions.
Martin Taylor, Deputy CEO of Content Guru, said: “Verint forms part of storm’s largest global deployments, so it is great news that Content Guru is now a Verified Support Partner. Delivering a better agent experience is key part of Content Guru’s core mission: to help organisations achieve better Customer Engagement and Experience.”