The leading European cloud contact center and customer engagement technology provider, Content Guru, will return for the second year running to ICMI Contact Center Demo 2018, from November 12-14 at the Red Rock Resort in Las Vegas, NV.

ICMI Contact Center Demo

The event will provide a 360° view of all the latest and most effective contact center best practices, technologies, and leading edge tactics. Delegates will have the opportunity to attend an array of keynote speeches and sessions, as well as live demos and a ROCKStar Party on Tuesday 13. Content Guru will be exhibiting the omni-channel cloud capabilities of its multi-award-winning storm® platform at booth 505, with live AI and contact center demonstrations available from the Content Guru team throughout the expo.

ICMI Contact Center Demo is the final US expo in Content Guru’s 2018 US event calendar. Having exhibited at the utilities-specific DistribuTECH event in January, the team also showcased Content Guru’s contact center solutions at Enterprise Connect in March, ICMI Contact Center Expo in May and Contact Center Week Las Vegas in June, in addition to a comprehensive events program throughout Europe and Asia.

John Rees, Global CCO at Content Guru, commented: "ICMI Contact Center Demo is a key event in the US contact center technology calendar, and provides a great opportunity to meet and share ideas with customer service professionals from across the world. For 2018, the team will provide delegates with an insight into how effective AI and omni-channel communications really transform customer experience and be giving live demos of the great capabilities of our storm platform."

About ICMI

The International Customer Management Institute (ICMI) is the leading provider of comprehensive resources for global customer management professionals who wish to improve customer experiences and increase efficiencies at every level of the contact center, from frontline agents to executives. As the voice of the contact center profession, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources since 1985. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is organized by UBM, which in June 2018 combined with Informa PLC to become a leading B2B information services group and the largest B2B Events organizer in the world.

About Content Guru

Content Guru is a prominent global provider of cloud communication solutions, delivering omni-channel cloud contact center and customer engagement services through the storm platform. A leading platform for AI in customer engagement, storm powers hundreds of the world’s largest organizations in sectors ranging from utilities and travel to government and finance, including G4S, Serco, Sodexo, and the UK’s National Health Service.

For more information:

Caragh Cheesman | | +44 1344 852 350

November 5, 2018
Category: News