Cloud contact centre provider, Content Guru, along with development partner and public services leader, Serco, has been shortlisted in the ‘Vertical Market Solution’ category at the 2018 European IT & Software Excellence Awards.
Content Guru received a place on the shortlist in recognition of how the partnership has brought innovative omni-channel, cloud-based Citizen Engagement Hub™ services to a range of public sector customers using Content Guru's storm® platform.
The next stage of the partnership will see storm CKS™ (Customer Knowledge System™) integrated with Serco’s existing contact centre infrastructure to replace its current CRM systems.
This is the fourth year in a row that Content Guru has been shortlisted for the IT Europa Awards, having taken home an award in the ‘Vertical Market Solution’ category for its work with NHS 111 London in 2017. The winners of the 2018 Awards will be announced at a black-tie dinner at the Royal Garden Hotel in London on 19th April.