Content Guru, a UK-based provider of customer engagement and Communications Integration™ services, has had its most successful year to date. The company has enjoyed 30% revenue and profit growth, as well as extensive industry recognition, and a range of new clients.
Hundreds of the world's largest organisations are already powered by storm®, Content Guru's communications integration platform, in sectors ranging from utilities through finance to travel.
Awards Recognition Content Guru began a winning streak of awards with a 2016 Queen’s Award for Enterprise: Innovation for its storm CONTACT™ cloud contact centre product. The Queen’s Awards celebrate outstanding achievement in UK enterprise and are the highest business accolades available in the United Kingdom. Content Guru was formally presented with the award at their headquarters in Radius Court by Mr James Puxley, Lord Lieutenant of the Royal County of Berkshire.
This award was swiftly followed by the Comms National prize for Best SME Telephone System. This was given for the company’s storm PBX™ solution, which enables organisations of any size to take advantage of the platform’s enterprise–grade capabilities.
storm ASSIST™, which has been deployed for NHS England’s London Region Patient Relationship Management (PRM) initiative, earnt Content Guru another two awards. storm has been instrumental in implementing a range of mission-critical communications integration capabilities that have transformed the capital’s NHS 111 service, delivering adaptive intelligent automation, unparalleled real-time visibility and secure integration to healthcare information systems.
In the first triumph for ASSIST, Content Guru was delighted to come home with a prize for the second year running at the UK IT Awards. After winning ‘Cloud Provider of the Year’ in 2015, the storm team was delighted to take the 2016 award for ‘Best Use of Cloud Services’ in conjunction with its development partner, NHS England’s London Region.
Later on in the year, the NHS service was recognised internationally in the European Contact Centre and Customer Service Awards, as a ‘Silver Winner’ in the ‘Most Effective Improvement Strategy’ category.
Analyst recommendations Content Guru has been named as a challenger in Gartner’s Magic Quadrant for Contact Center as a Service, Western Europe for the second year in a row, positioned highest for ability to execute. Within the report, Gartner evaluated contact centre providers in the Western European market against seven criteria for their ability to execute, and across eight criteria for their completeness of vision.
Meanwhile, influential US technology magazine CIOReview has chosen Content Guru as one of its Most Promising Contact Center Solutions Providers 2016. The acclaimed annual listing positions Content Guru, and its storm Communications Integration™ platform, as one of the 20 leading worldwide providers of contact centre technology.
Listings and Accreditations The Redwood Technologies Group – which comprises sister companies Content Guru, Radius Communications and founder Redwood Technologies – has had its environmental credentials awarded with ISO 14001:2004 certification, following an independent assessment by Lloyd’s Register Quality Assurance (LRQA), a world leading UKAS (United Kingdom Accreditation Service) accredited provider of independent assessment services.
The company’s security credentials were also awarded in 2016. Content Guru was delighted to achieve the highest level of PCI DSS Compliance – Version 3.1 – as a member of the Redwood Technologies Group. The certification is recognised by the global PCI Security Standards Council, and builds on the company’s existing Level 1 compliance. This compliance certifies the security of Content Guru’s multi-channel payment processing processes.
Content Guru has also been listed by the Crown Commercial Service as a G-Cloud 8 (G8) Software-as-a-Service provider for its suite of storm communications, payment and management services. G8 services became available on the Digital Marketplace on 1st August.
New partnerships Content Guru and Teleopti have whipped up a storm in the customer engagement space with a ground-breaking fusion of best-in-class workforce management (WFM) and Cloud Contact Centre capabilities. Sean Taylor, CEO of Content Guru, commented:
“In the eleven years since we founded Content Guru, we have watched the company grow from strength to strength to become one of the world’s most experienced, and Europe’s largest, cloud communications provider.”
“We are especially pleased to announce our 30% growth in 2016, and hope to use this as a stepping-board for even more aggressive growth in 2017. The recognition brought by our success with awards, both royal and international, will be of tremendous benefit as we continue our international expansion.”