Content Guru is set to return to Customer Contact (CC) Expo this September to exhibit the latest advances in its multi-channel customer engagement suite, including the pioneering integration of WebRTC with contact centre capabilities.
Taking place at Olympia London on the 28th and 29th September, CC Expo is Europe’s premier exhibition and conference for customer contact and management solutions. The event will feature over 150 exhibitors and will see the industry’s leading buyers and decision makers in attendance.
Content Guru will be situated in a prime location, adjacent to the networking bar at stand C640, where it will demonstrate the award-winning customer engagement and cloud contact centre suite, storm® CONTACT™. As well as the recent integration of WebRTC capabilities such as voice-to-browser, video and collaboration with CONTACT, attendees will also be able to experience powerful features such as storm LOCK® and PADLOCK™, Content Guru’s secure automated and agent-assisted payment services, and the converged agent desktop, the Desktop Task Assistant (DTA®).
The event will also see Content Guru’s Project Management Team Leader, Richard Manthorpe, delivering a speech at the Integration Theatre about the transformative effects of WebRTC technology on customer engagement.
Sean Taylor, CEO of Content Guru, added:
“Many contact centres are transforming into cutting-edge customer engagement hubs with the responsibility of being the first line of communication for all forms of digital communication.
CC Expo 2016 will provide a fantastic opportunity for us to exhibit how storm CONTACT continues to lead the marketplace. We were first to market with full multi-channel cloud contact centre over a decade ago and first again with WebRTC. We look forward to showcasing more ground-breaking capabilities.”