With 2015’s autumn business surge already gathering pace, Content Guru is preparing for its return to Customer Contact Expo, London’s premier contact centre exhibition. On its new and enlarged stand, the company will be showcasing the very latest storm® multi-channel Cloud Contact Centre capabilities – providing real omni-channel working across voice, email, web chat, SMS and social media, and encompassing inbound, outbound and automated communications.
All from Europe’s biggest Cloud Communications platform and provider.
Content Guru will also be demonstrating cutting-edge WFM (Workforce Management) integration, plus fully-automated and agent-assisted PCI DSS-compliant payment services.
Customer Contact Expo 2015 will take place on 30th September and 1st October at Olympia’s National Hall in London, with Content Guru exhibiting on the centrally-located stand C30. With over 5,000 attendees and 150 solution providers, Customer Contact Expo is the UK’s leading marketplace for suppliers and buyers from the contact centre and customer management industry.
Content Guru’s customer engagement and unified Cloud Contact Centre suite, storm CONTACT™, offers an unrivalled range of capabilities across every form of communication. storm’s unique single architecture and scale delivers mission-critical comms ranging from multi-channel contact handling, through customer self-service, predictive dialing and unified recording to complex reporting & analytics. storm continues to lead the market in ultra-sophisticated Communications Integration™ with plug-ins to all leading CRM, ERP and back office systems.
Content Guru Managing Director, Sean Taylor, commented:
“We’re really excited about returning to Customer Contact Expo, following a hugely successful event last year. As contact centres transition into multi-channel Customer Engagement Hubs, we will be showing how our industry-leading storm CONTACT portfolio helps Content Guru’s clients to deliver superb customer experiences by connecting their consumers and citizens to the best available information – wherever those users are, whatever device they use and whenever they want to engage.”