Contact centre
Our heritage is in ACD, CTI and IVR. You could even argue that the intelligent and integrated technologies we build effectively turn the entire organisation into one big contact centre. Currently, we are providing bespoke, cloud-based specialist services to clients such as EDF Energy, Rightmove plc, Scottish Power, National Rail Enquiries, Sky, Abercrombie & Fitch, the Scottish Prison Service and Ticketmaster.
Content Guru can protect you against sudden surges in demand, or open new channels for your customers, such as SMS messaging or speech recognition. We can also provide agent-free secure payment systems, with full PCI DSS compliance. From the first customer contact, to the production of relevant, informative reports, you have total, minute-by-minute control over the world’s most advanced contact centre technologies.