storm® FLOW™:
The automated multimedia service flow management interface
storm FLOW is a feature-rich service management tool, allowing you to create a huge array of complex, automated, multi-channel, multimedia services for mobile and fixed networks. FLOW can be used to enable full communications integration, allowing customers to access services by email, SMS, phone, web or other media.
Whether using FLOW to create and manage a multi-channel contact centre, an automated payment processing system or remote metering service, your business will benefit from greater efficiency and service integration. FLOW services can be designed to do the work of retrieving information and routing customers to the right person, freeing up your workforce and optimising the efficiency of your contact centres.
Key Features
- Intuitive, secure, drag-and-drop interface lets you create and manage complex services easily from any location
- Adapt live services in real time, provision services with a single click
- Intelligent, real-time service control with integrated reporting and feedback
- Integrated by default with all storm services
- Can be integrated with any CRM system or source of data
- Flexible and intuitive revision control lets you maintain a service archive and roll services backwards or forwards as your service features change
Multimedia, multi-channel services
FLOW’s multimedia capabilities include SMS, MMS, email, dynamic web services, screen recording, video services (including HD video and video to mobile), voice and video conferencing and automated voice processing services including text-to-speech and Automatic Speech Recognition. Support for multimedia formats is continually being extended and refined. FLOW can be used to create a variety of integrated communications services, including:
- Inbound and outbound voice, SMS, MMS, email, web and fax services
- Secure automated payment services over the web or via wireless devices using LOCK™
- Unified communications services: integrated instant messaging, email, SMS, MMS and direct connection to end-user devices or monitoring equipment
- Intelligent time of day and day of week service scheduling
How it Works
To find out how storm FLOW works, please download our complete solution summary.