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storm® LOCK® and PADLOCK™ enable customers to make both automated and agent-assisted secure PCI-DSS compliant payments, without ever revealing their card details to another person.
Your customers expect to be able to rapidly make card payments across any channel, without any concern for the security of their card details.
Card payments made over the phone are the number one channel for credit card fraud, and it is therefore essential that your payment systems are PCI-DSS (Payment Card Industry Data Security Standard) accredited.
LOCK enables customers to quickly and easily make automated card payments through an IVR by entering their details securely into the keypad. PADLOCK facilitates agent-assisted payments by masking the keypad tone of each number and hiding the card details on the agent’s screen in the DTA.
storm integrates with a number of leading secure Payment Service Providers (PSPs), providing you with flexibility in the PSP you choose.
Northgate Public Services is a Business Process Outsourcer (BPO) which delivers services to government agencies, local authorities and housing providers across the UK.
They chose a storm cloud contact center solution to provide a range of services to its customers, including an automated PCI-DSS compliant payment system for services such as parking fines.
Northgate Public Services now process thousands of pounds per week using storm