NG Contact™:
The ultimate contact centre proposition

NG Contact from Content Guru is a complete contact centre solution in the cloud. Sell full inbound and outbound functionality with Automated Call Distribution (ACD) and Computer Telephony Integration (CTI) , delivering high capability and capacity with minimal on-site investment.

Offer your customers total control over their telephony with the NG Service Portal, or develop high-margin service propositions that boost your profits in the long term.

Whether you offer NG Contact as a standalone contact centre in its own right, or an additional feature-rich layer to enhance an existing deployment, as an NGware reseller you can tailor a solution to match the precise requirements of your customer, whatever their size.

However you choose to sell NG Contact, you can deliver a cost-effective, scalable system that can protect businesses from surges in demand, improve service quality and bring unity, functionality and logic to your customers’ communications.

And with Content Guru’s range of added-value IP services including Interactive Voice Response (IVR), automated outbound dialling, call recording and voicemail-to-email, you can supplement the offering for added return.

Key Benefits

  • Highly flexible service wrap
  • Develop high-margin service propositions
  • Sell a range of IP voice innovations
  • Profit from a solution that sticks
  • Offer all the buzz benefits of cloud
  • Sell to customers of any shape or size
  • Develop long term revenue streams

How it Works

To find out how NG Contact works, please download our complete solution summary.