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Eliminate the inefficiencies of technology siloes by unifying your existing systems and databases on a single, intuitive platform.
Organizations use a huge range of applications and databases to manage customers, campaigns, workflows and many other critical business processes. Often these systems do not interoperate, creating inefficiencies such as the manual transferring of critical information such as customer data, while also introducing the possibility of human error.
storm® INTEGRATE™ enables organizations to link any number of disparate systems with their contact center so that incoming communications, including voice, web chat and email, are automatically associated with specific customers. This ensures agents have all the necessary information to hand, ultimately providing the most effective customer service possible.