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storm® CONTACT™ is one of the world’s leading cloud contact center solutions, delivering transformational customer engagement services to hundreds of the world’s largest organisations with omni-channel, scalable communications supported by integration with hundreds of third-party systems.
Gain a 360-degree view of your customers through fully-integrated knowledge & case management, ticketing and CRM, either using built-in storm CKS™ or via integration with leading information platforms (including Salesforce.com and Microsoft Dynamics).
storm combines WFO (Workforce Optimization) capabilities with multi-channel contact handling to optimize how you manage customer engagement, either through simple inbuilt scheduling or through seamless integration with a number of market-leading providers of WFO, WFM and QM solutions such as Verint and Teleopti.