storm® CONTACT™ is one of the world’s leading cloud contact center solutions, delivering transformational customer engagement services to hundreds of the world’s largest organisations with omni-channel, scalable communications supported by integration with hundreds of third-party systems.

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Gain a 360-degree view of your customers through fully-integrated knowledge & case management, ticketing and CRM, either using built-in storm CKS™ or via integration with leading information platforms (including Salesforce.com and Microsoft Dynamics).

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Manage complex, multi-channel customer engagement hubs through easy-to-use, intuitive web portals – services from simple IVR to globally-distributed contact centers can be created, configured and updated in real time.

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storm LOCK® and PADLOCK™ enable customers to make both automated and agent-assisted secure PCI-DSS complaint payments, without ever revealing their card details to another person.

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storm combines WFO (Workforce Optimization) capabilities with multi-channel contact handling to optimize how you manage customer engagement, either through simple inbuilt scheduling or through seamless integration with a number of market-leading providers of WFO, WFM and QM solutions such as Verint and Teleopti.

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brain® integrates with a range of Artificial Intelligence platforms, linking them to storm’s communications capabilities to deliver services such as intelligent chat-bots and complex analytics.

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Our INTEGRATE solutions eliminate the inefficiencies of technology siloes by unifying your existing systems and databases on a single, intuitive platform.

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storm VIEW™ is a powerful management information reporting package that provides access to a range of sophisticated statistical analysis tools, including a highly customizable real-time and historical reporting interface.

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