Deliver real-time travel information on the channels your consumers use

CHALLENGE: Your customers have a vital reliance on public transport to get where they need to be and when there are unexpected delays and changes to journeys, your customers need to know

SOLUTION: storm can integrate with live departure boards and scheduling systems to receive real-time travel updates, instantly relaying information to passengers

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Unify information sources to deliver a seamless customer journey

CHALLENGE: Booking the different aspects of a holiday, journey or trip can be daunting, and your customers look for a fully rounded, joined-up process

SOLUTION: storm can create a constant stream of information between a number of different third-party proprietary systems for transport, hotel and experience booking, combining all customer data in one easy to use interface

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Communications-enable your systems and automate routine enquiries

CHALLENGE: Gone are the days when customers looked at timetables in advance of a journey – your customers want instant information directly to their smartphones, and they want to be able to make quick decisions to travel

SOLUTION: storm can integrate with live departure boards to provide real-time updates and personalized journey plans via SMS, web, or smartphone app in seconds, freeing up your agents to handle more complex inquiries.

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World-leading travel companies powered by storm include:

The travel sector is extremely varied, unifying rail and air transport, hotels and accommodation, and more. The sector faces a number of challenges as customer expectations continue to rise and passengers expect a seamless journey across all channels. From bookings to enquiries about delayed or cancelled services, it is essential that your customers can access the information they need – and fast.

 

Learn how storm transforms Thomas Cook’s customer experience

storm FLOW, multi-channel Service Creation Environment (SCE) used by Rail Delivery Group to make up to 50 service alterations a day in real time, giving them the agility they need to respond to unpredictable circumstances faced by the travel sector

Learn more about the storm solution for Rail Delivery Group

TUI, the world’s largest holidays provider, has a Specialist Holiday Group (SHG) that manages its exotic and luxury brands. SHG had to move one of its two main office locations to a new site, relocating 300 staff and their phone numbers. SHG had to find a system that allowed a smooth and speedy transition just before Christmas.

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