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Innovate to transform tenant experiences
CHALLENGE: You must provide the most innovative solutions for tenants, implementing new strategies such as co-ordinated emergency communications and enhanced tenant security, whilst also guaranteeing safety and high living standards
SOLUTION: storm integrates emergency communications into your existing infrastructure, sending proactive alerts to tenants in times of emergency or major maintenance issues and scaling to handle any level of tenant contact
Integrate with HMS and CRM to connect your information estate
CHALLENGE: Consolidations are now commonplace, but with only a ‘voluntary code’ to follow, Housing Associations and tenants are likely to suffer an unprecedented upheaval – and combining disparate systems and practices is a major challenge
SOLUTION: storm overlays existing information systems, such as HMS and CRM, creating a multi-channel Citizen Engagement Hub™ – communications-enable your estate through integration between all data and channels
Connect with tenants any time, any place, any how
CHALLENGE: Your organization must be available to help tenants anytime, anywhere, and via any channel – contact center agents are required to deal with mission-critical and complex enquiries, while generic requests and rent payments cause delays in tenants receiving vital support
SOLUTION: storm enables residents to self-serve when booking appointments, viewing documents and searching communication history, via any device, anytime
storm® offers a full spectrum of multi-channel communications to transform the way that housing associations interact with their tenants
PCI-Compliant Rent Collections: PCI-secure payments are processed through a flexible combination of human and automated services. Strain on rent collection is eased as tenants pay rent via PCI-compliant dialler-equipped collection services.
Self Service User Portals: Enable total mobility with flexible practices for staff and enhanced services for tenants. Self-service portals allow tenants to book appointments, view documents and search communication history, via any device, anytime.
Tenant Surveying: Actively using tenant feedback gathered through storm ASK™, your association receives vital information, reacts dynamically to tenant requests and develops a sustainable digital community for residents.
Automated Repair Booking: Tenant communications are integrated with maintenance teams to effectively triage issues and reduce unnecessary callback. Repairs can be filed 24/7, with automated follow-up reminders sent via email and SMS.