Content Guru in the Financial Services sector
Ideas that work
Here are just a few examples of Content Guru services that can add real value to your service offering:
SHIELD™
Intelligent IVR call handling for contact centres. Reduce abandoned calls and improve the customer experience, getting them quickly to the services they need.
- Answer and process more calls
- Protect your call centre against peaks in call traffic
- Automate routine services
- Reduce the time agents spend dealing with minor requests
STEER™
Versatile IVR and call routing, using advanced speech recognition. Callers can be greeted with a natural, engaging voice that blurs the line between automation and human interaction.
- Treat people like people, with a responsive, intuitive service
- Reduce call routing errors, saving time and cost
- Gather essential information at the first contact, with no need for repetition
- Churn is reduced and brand values are protected
MASK™
Unifying message recording and forwarding. Provide an efficient central point of contact for branch networks and distributed channels.
- A single point of contact for customers
- Messages forwarded across the branch network with automated alerting, reminder and follow-up
- No contact centre required – can operate as a standalone service
- Sophisticated call recording allows for improved quality control and audit trailing
LOCK™
Automatic secure payment processing. Allow customers to pay by debit or credit card without giving details to an agent.
- Completely secure service, hosted away from your contact centre
- Builds customer confidence and encourages them to pay over the phone
- Frees agents to deal with more complex queries
- PCI/DSS compliant
SURE™
Automated identification and verification. Personalise automated greetings and conduct robust identity checks before connecting to an agent.
- Reduce costs by automating standard processes
- Provide an improved and more secure customer experience
- Reduce pressure on agents
- Integrates with payment systems to eliminate agent intervention
REACH™
Multi-channel mass broadcasting system. Use the power of speech to deliver key messages through multiple channels, and get rapid feedback.
- Easy recording and broadcast of key announcements – corporate results, product launches, mergers and acquisitions
- Allows people to listen when and how they choose – via telephone, mobile, or online
- Generate immediate feedback – test the mood of your audience and the response to your message
- Prove your green credentials – less paper, lower carbon footprint
ACT™
Automated appointment confirmation and reminder service. Cut the cost of no-shows and wasted visits to customer premises.
- Send immediate confirmation of appointments by text
- Send reminders shortly before the appointment is scheduled
- Increase productivity and reduce wastage
- Serve more customers