Information is at the heart of customer and citizen engagement. As technological advances continue to make the world of customer interactions increasingly complex, your organisation needs to provide personalised, best-in-class service across every customer touchpoint – and this service needs to be fully-informed with up-to-date, pertinent data.
storm CKS, fully-integrated into a unified interface with the storm DTA® (Desktop Task Assistant®) multi-channel contact handling portal, with an agent handling SMS enquiries
storm® Customer Knowledge System™ (CKS™) unifies all customer, staff and organisational data into one highly-accessible interface, delivering a 360° view of every aspect of your customers and your business. Customers engaging with your organisation are automatically identified across any channel they choose, such as SMS, email, and voice, and provided with instant, personalized service, whether interacting with an automated response for an update on a raised ticket or engaging with an agent with all relevant knowledge to-hand.