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Whitepaper: storm CONTACT
Date: September 1, 2017
storm® CONTACT™ is Europe's leading cloud contact center solution and it is trusted by hundreds of the world's largest organizations, including the NHS, G4S, Sodexo, and Fleurop Interflora.
Whitepaper: storm CKS
Date: August 3, 2017
CKS converges lightweight CRM, knowledge & case management, and ticketing into a streamlined, centralized information resource. Agents can gain a 360-degree view of a customer alongside communications from within a single interface.
Whitepaper: Intelligent Contact Routing Whitepaper
Date: June 5, 2017
10 tips on how your organization can customers reach the right agents and resources using intelligent contact routing.