Whitepaper: The New WWW
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Rapid advances in omni-channel and integration technologies are leading towards the next stage in the evolution of customer contact: the Customer Engagement Hub (CEH).
Whitepaper: storm CONTACT
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storm® CONTACT™ is Europe's leading cloud contact center solution and it is trusted by hundreds of the world's largest organizations, including the NHS, G4S, Sodexo, and Fleurop Interflora.
Whitepaper: storm CKS
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CKS converges lightweight CRM, knowledge & case management, and ticketing into a streamlined, centralized information resource. Agents can gain a 360-degree view of a customer alongside communications from within a single interface.
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10 tips on how your organization can customers reach the right agents and resources using intelligent contact routing.
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Artificial Intelligence (AI) is set to revolutionize the world of customer engagement. Discover the 5 key considerations that all organizations must address when implementing AI in the contact center.
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First Contact Resolution (FCR) is the defining metric of 2018. Customer service needs to be precise and low-effort, and adhering to these principles helps to attract and retain customers.