SPEAK™ – intelligent speech recognition in the cloud
SPEAK equips your organisation with the best of the latest automated telecommunication systems, combined with the defining characteristic of traditional phones.
With SPEAK, your automated system can answer calls and handle them almost as naturally as a live agent, because it can recognise what your customers are saying and respond in a natural human voice. SPEAK enables you to accommodate much higher transaction volumes and optimise productivity by automating routine processes in a customer-friendly way. Its sophisticated speech recognition technology incorporates response tracking and key word monitoring, helping with quality control, compliance and service improvement.
- Customers are impressed by responsive, sensitive call answering systems
- Your automated call management can become a benchmark of quality service for your industry
- Your brand and your reputation are enhanced by a sophisticated speech-based system
- Agents are less stressed because they are under less pressure
- Customer churn reduces when callers get great service from intelligent systems