CENTREX™ – PBX replacement in the cloud
The problem
You’re operating in a 21st century marketplace, but your company’s PBX looks like it’s from the dark ages. Your business needs are changing, and you require more phones, more lines, and more intelligent features from your telecommunications system. Programming your PBX to manage your users, phone lines and call routing is time-consuming and cumbersome, and you’re stuck with an inflexible system that lacks advanced features. But with ISDN line rental and the cost of calls, your operational costs are already high, so the price of replacing your on-site equipment with a market-leading system is prohibitive.
The storm solution
CENTREX gives you a unified telephony estate in the cloud. No boxes, no switches. Instead of designing your business around the limitations of your infrastructure, CENTREX flexes with the requirements of your business.
Workers on the road or at home can use the same number wherever they are. You can manage the service yourself from any location. You no longer have to worry about sourcing new systems for different branches at different times and trying to make them interoperate. CENTREX gives you all the features and functionality you need to work effectively, with the freedom to add and remove licenses as your needs change.
Business impact
- Minimal capital expenditure and manageable monthly hosting fees.
- Cut out the costs of supporting & maintaining on-premise equipment, and make free calls between connected sites.
- Pay for what you use; bolt on additional capacity and new features as required.
- True business agility; let workers move around according to requirements while keeping the same numbers.
- Built-in disaster recovery routing gives you to complete business continuity.
- Easy-to-use configuration tools and centralised reporting make it faster and simpler to manage the service.
Key features and functionality
- Intuitive web-based interface: log in and make changes from any location.
- Intelligent call forwarding and IVR services.
- Provisioning of Disaster Recovery routing which you can activate in seconds.
- Integrated call recording: record all calls or instigate call recording on demand.
- iPath softphones allow users to log in from any location and receive calls as if they were in the office.
- Drag-and-drop switchboard facility: operators can service callers by dragging icons on a screen.
- Customisable, consolidated management reporting interface.
How storm CENTREX works
- All inbound and outbound calls are handled by the storm platform.
- Phone configuration and call handling rules are managed intuitively on a secure web interface.
- Callers can be routed intelligently to a user or hunt group via an advanced IVR menu system.
- CENTREX users can self-manage by accessing their own schedules and forwarding rules online.
- Reporting tools allow you to track real-time and historical statistics, and access cloud-hosted call recordings.
About storm
- Europe’s largest communications integration platform, delivering powerful new services from the cloud for maximum flexibility.
- Multi-channel convergence – communicate over any network, to any device.
- Real-time business agility – scale & adapt the solution on-demand.
- Total user control and management – easy-to-use browser-based interface.
- Open architecture for flexible integration – leveraging legacy systems & databases.
- Minimal up-front investment required – rapid deployment, low capex & low TCO.
To find our how storm CENTREX can enhance your business agility, contact Content Guru on: Call +44 1344 852 350 or email our sales team