Infrastructure and contact centre products
CONTACT™
The contact centre in the cloud, with full ACD and CTI functionality. Read more on CONTACT™
CENTREX™
The complete IP telephony solution in the cloud, reducing costs and transforming communications. Read more on CENTREX™
SHIELD™
Protect contact centres against sudden overwhelming surges in demand, caused by anything from a power cut to an ash cloud. Read more on SHIELD™
SURE™
Smart Universal Recognition and Evaluation, providing cloud-based customer identification and verification. Read more on SURE™
SPEAK™
Intelligent speech recognition in the cloud. Read more on SPEAK™
RECORDER™
Multi-channel, multimedium contact recording in the cloud, for compliance, quality control and dispute resolution. Read more on RECORDER™
TACTIC™
Text-Activated-Callback / Telephone-Initiated-Callback, delivering better customer service and reducing contact centre call traffic. Read more on TACTIC™
STEER™
Drive down costs and improve the customer experience with intelligent skills based routing and speech recognition. Read more on STEER™