PEW™ – Planned Engineering Works reminder and alerting, increasing productivity and boosting customer satisfaction
PEW is a powerful proactive alerting system that uses multiple channels – including SMS, MMS, email and automated voice – to make instant contact with people on a mass scale. Whenever building or maintenance works are scheduled, PEW’s integration with your back office systems logs a timed announcement, which is automatically dispatched to everyone affected, using their preferred channel of contact. This will usually be via SMS messages to mobiles, which are quick and minimise disruption to the customer’s routine.
The proactive service delivered by PEW protects customer relationships and enhances customer satisfaction. It also boosts the efficiency of your infrastructure operations, helping works to be completed on time and on budget.
- Essential works can start on time and downtime is minimised
- Customers are reassured, with minimal disruption
- Contact centre capacity is protected
- Costs for the project are kept on budget